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Loan Services Support Specialist - Fond du Lac

Fond du Lac Office
Full-Time

Summary

Under general supervision, but in compliance with established policies and procedures, performs various support functions, including preparing loan payoff statements, posting loan payments and payoffs, and processing incoming mail. Other duties include monitoring loan control balancing, taking telephone inquiries and performing checkback processing duties as needed.

Essential Functions and Responsibilities

  • Prepares loan payoff statements for installment, mortgage and commercial loans according to established procedures.
  • Processes all incoming loan payments and payoffs in a timely, accurate manner.  
  • Analyzing the loan control balancing worksheet for outstanding payments/draws.  Utilizes numerous loan systems to complete research as necessary to resolve customer issues.
  • Pay monthly private mortgage insurance bills, homeowners' insurance and and offset escrow mortgage accounts.
  • Checks back mortgage, heloc or installment loan documentation, as assigned.
  • Assists in general filing and mailing loan statements and other loan related documentation.  
  • Answers telephone inquires from customers and lenders.
  • Performs other duties,responsibilities and activities, which may change or be assigned at any time with or without notice.

Skills and Abilities Required

  • Strong data entry skills with ability to process high volumes of transactions accurately.
  • Must possess a strong attention to detail, be self-motivated and have excellent follow through skills. 
  • Ability to be mobile in order to retrieve files from various areas of the bank.
  • Must be able to work independently, accurately and maintain good customer relations with the ability to adapt to varying customer and transactional volume. 
  • Must be able to work well under pressure and to quickly re-establish priorities, responding to the changing needs of the department.
  • Ability to operate standard office equipment, including a calculator, typewriter, IBM PC with Excel, Word, and database software, FIPCO software, and other equipment as assigned.
  • Knowledge of WBA and OCC regulations to make sure all documentation is correct and within legal guidelines preferred.

 Working Conditions

  • Normal office environment with minimal noise, temperature variation or dust. Length of workday is unpredictable, depending upon volume of business and department activities.
  • Periodic travel to branch offices and/or customer locations may be required.
  • May be required to stand for long periods of time.
  • Manual dexterity skills for use of computer and other related office systems and equipment.
  • Occasional lifting of up to 30 lbs. is required.
  • Occasional bending, reaching and stooping; constant visual effort is required.  75-90% of the workday is spent at a computer monitor and/or with written or computer-generated paper documents.
  • Frequent sitting is required.

Training and Preparation

  • A high school diploma or equivalent.
  • Prior banking knowledge preferred, with experience in Loan Services area helpful.
  • Approximately six months to 1 year of on the job training to become familiar with many aspects of the loan system and procedures. 

Apply Online

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Send Cover Letters and Résumés to:

Human Resources
National Exchange Bank & Trust
P.O. Box 988
Fond du Lac, WI 54936-0988

If you are interested in more information, please email us or call us at (920) 921-7700.

If you are an individual with disabilities and need assistance using this website to apply for employment, please contact Human Resources at (920) 921-7700.

We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.

National Exchange Bank & Trust is an equal opportunity employer of minorities, women, protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status of protected veteran, or status as an individual with a disability.

EEO/AA/M/F/Veteran/Disabled

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