Operations Manager

Kingston & Princton Offices
Full-time

Summary

Under general supervision, is responsible for efficient, effective oversight of full-service branch offices, ensuring that established policies and procedures are followed.  Responsible to meet Operational goals including deposit, online, mobile and other established metrics.  Supervises operations employees and ensures their duties are performed efficiently.  Other duties include customer service, security, teller transactions, community relations and some facility administration. 

Essential Functions and Responsibilities

  • Coordinates the activities of the customer service and personal banking operations areas.
    • Assigns work, answers questions, solves problems, helps with complex transactions and sensitive customer relations problems and explains policies and procedures to customers.
    • Trains, schedules, and reviews job performance of team members; makes recommendations in regard to hiring and salary; and, when necessary, executes performance improvement plans and/or other corrective actions for branch personnel.
    • Conducts regular staff meetings to explain new ideas, changes in policy and procedures, and review concerns and ensures changes in procedures are executed as applicable.
  • Represents the bank to customers in a courteous, professional manner.
  • Provides customer services such as explaining savings and checking programs, opening new accounts, approving checks and customer relations.  May also fill in within the teller area when needed.  Must be able to perform all branch operations functions.  Steps in on difficult customer situations, providing resolution and options, where needed.
  • Reviews branch performance data for trends and identifies areas of strengths and needed improvement to maximize branch profitability. Responsible for staff efficiency ratios and optimizing resource allocation.
  • Makes regular business development calls independently and with lenders to solicit new business or improve services to existing clients and submits ongoing monthly summary of contacts to appropriate supervisors.Assumes community leadership presence.
  • Ensures that the locations balance all transactions at the close of each business day in coordination with on-site Team Leader.Helps staff to resolve balancing and end-of-day problems.Ensures established vault and drawer limits are adhered to.
  • Oversees general maintenance of the locations.This includes ensuring that all equipment is working properly.Occasional lifting, shoveling, and bending may be required to complete these duties.
  • Carries out all security procedures at the bank in line with established security procedures.
  • Ensures that the locations are open and ready to conduct business each business day.
  • Performs other duties as assigned or needed including special projects assigned by management.

Skills and Abilities Required

  • A thorough knowledge of branch operations to coordinate the daily functioning of the locations and to resolve employee and customer problems. Ability to make critical decisions regarding customer transactions, potential fraud or other immediate needs.
  • Ability to supervise multiple employees and effectively answer questions and resolve problems.Ability to provide guidance and influence direct reports to help strengthen knowledge and skills.
  • Complete familiarity with the bank's policies, procedures and guidelines.Ability to make critical decisions while following company procedures including the ability to analyze and interpret data to aid in decision making.
  • Ability to maintain the highest level of confidentiality of customer, bank and prospective client information.
  • A thorough knowledge of the customer service and personal banker roles.
  • The interpersonal skills necessary to represent the bank in a positive and professional way, conduct business development calls and deal with current and potential customers. Demonstrated ability to communicate effectively in written or verbal exchanges.
  • Ability to operate PC with Microsoft Word, Excel, and Outlook software; industry-related software necessary for job execution and other standard office equipment, including a calculator, copier/scanner, fax machine and other equipment as assigned.
  • Ability to be mobile in order to move throughout the bank and multiple offices answering questions and working in different areas.

Working Conditions

  • Length of work day is unpredictable.May have to work long hours to complete end-of-day tasks because of computer failure, staffing limitations or unusually heavy customer flow.Must be available for after-hour calls when needed.
  • May be required to stand for long periods of time and occasional bending and lifting of coin bags and equipment to process customer transactions and other assigned duties, including minor facility maintenance.

Training and Preparation

  • High school diploma or equivalent required.Associate or Bachelor degree in business or other related field preferred.
  • Three years of bank operations and customer contact experience.
  • Prior people management experience is a plus.

Apply Online

OR

Send Cover Letters and Résumés to:

Human Resources
National Exchange Bank & Trust
P.O. Box 988
Fond du Lac, WI 54936-0988

If you are interested in more information, please e-mail us or call us at (920) 921-7700.

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We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.

National Exchange Bank & Trust is an equal opportunity employer of minorities, women, protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status of protected veteran, or status as an individual with a disability.

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