Trust Officer / Senior Trust Administrator

Fond du Lac - South Main Office - Full-Time


Under supervision by senior management, and in accordance with established policies and procedures, responsible for administering key trust and client account relationships, including executing all related processes and procedures within regulatory guidelines.  Responsible for overseeing management of the Trust Administration function, including oversight of the Trust Administration team.

Essential Functions and Responsibilities

 Effectively administer trust accounts and ongoing client relationships, including:

  • Review, understand, analyze and implement trust and estate planning documents.
  • Review, analyze and provide input regarding the investment strategy for individual portfolios taking into account client’s cash flow needs and market conditions.
  • Review discretionary distribution requests and provide sound decision making on whether to grant such requests.
  • Ability to successfully resolve concerns from trust beneficiaries.
  • Instill confidence in clients via strong communication skills and the ability to convey rationale for the account investment strategy, with supporting data analysis.
  • Draft professional letters to clients, attorneys, and CPAs regarding matters affecting an investment account or trust.
  • Ensure that the terms and conditions of each trust account are adhered to.
  • Ensure that all annual investment reviews are performed properly.
  • Oversee compliance with all fiduciary tax laws and regulations on customer accounts.
  • Oversee compliance with applicable trust laws and federal and state fiduciary regulations on customer accounts.

Once established with current clients and knowledgeable on department processes and procedures, assume management of the Division Trust Administration function, including:

  • Oversight of the Trust Administration team; provide direction, guidance and support in the execution of trust administration duties and responsibilities.
  • Identify and manage implementation of process improvements within the Trust Administration function including efficient utilization of systems and technology.
  • Ensure development of Trust Administration team members through internal and external training and education opportunities.
  • Approval of discretionary distributions.
  • Successful resolution of day-to-day questions and concerns from clients and beneficiaries.
  • Oversee departmental compliance with all fiduciary tax and trust laws and regulations.
  • Assist in business retention and growth through various avenues, including going on calls with lenders and/or working in conjunction with private banking, deposit operations or other functions to identify leads and close on new business.

Skills and Abilities Required

  • Extensive knowledge of investing and the ability to communicate key concepts in understandable terms to clients, beneficiaries, attorneys and other interested parties.
  • Extensive knowledge and understanding of differences between individual, trust, and IRA accounts and associated rules and regulations.
  • Extensive knowledge of trusts, estate planning, and compliance with administering trust accounts.
  • Ability to quickly gain the confidence and respect of co-workers and clients.
  • An attitude of exceptional service towards co-workers and clients.
  • Extensive skill with technology, including complete proficiency with Microsoft Word, Excel, Outlook, PowerPoint and trust-related applications, and the ability to learn and adapt to new software quickly.
  • General knowledge of income tax laws and implications.
  • Ability to conduct research on markets, trends and other trust-related information and apply learnings within established bank policies and procedures and regulatory environment.

Working Conditions

  • Varying schedule may be required based on client needs.
  • Travel to clients and various branches and locations required, as needed, to meet client and/or develop new business.

Training and Preparation

  • Bachelor’s degree in banking, accounting, finance, or equivalent work experience.
  • 5+ years working in a Trust department as a Trust Administrator, Trust Officer, or equivalent role.
  • CTFA or CFP certification preferred.

Apply Online
(preferred method)


Email Us

OR Send Cover Letters and Résumés to:

Human Resources
National Exchange Bank & Trust
P.O. Box 988
Fond du Lac, WI 54936-0988

If you are interested in more information, please e-mail us or call us at (920) 921-7700.

If you are an individual with disabilities and need assistance using this website to apply for employment, please contact Human Resources at (920) 921-7700.

We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.

National Exchange Bank & Trust is an equal opportunity employer of minorities, women, protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status of protected veteran, or status as an individual with a disability.


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