We are taking the following actions as an organization to do our part to slow down the spread of the virus:
- Elevated cleaning practices both after hours and at increased intervals throughout the day.
- Opening after-hours depositories multiple times throughout the day to allow for same-day credit when deposits are made during normal business hours.
- Limiting employee travel between locations.
- Scaling back internal meetings and leveraging technology to communicate whenever possible.
- Cancelling non-essential vendor visits.
- Creating lines of open communication to keep employees informed and allow for questions and concerns to be addressed.
What we are asking our customers to do:
- Choose to use non-personal contact banking as much as feasible including eBanking and mobile check deposit in addition to ATMs and after-hours depositories.
- Leverage drive-ups where person-to-person contact is limited.
- Delay person-to-person activities that are not urgent.
- Choose to use personal writing utensils that you bring and take home with you.
- Exercise all the precautions outlined by the CDC and your local healthcare organization including frequent handwashing, social distancing and isolation if you are not feeling well or have been in direct contact with a confirmed case of COVID-19.
Beware of Fraud
Unfortunately, in addition to times like this bringing out the best in people, it also brings out fraudsters. Please be extra cautious in clicking links or responding to inquiries that you did not intiate. Imposter, Investment and Product Scams will escalate in this environment. Please do not be shy in talking about these potentials with your family members, and review the following for more information.
We will use our social media pages and this website page to keep our customers informed, and may also send customer emails out. It is important to remember that National Exchange Bank & Trust is a strong, locally-owned financial institution that is well positioned with local decision makers. We will continue to act prudently and within the advice of our partners through our current events.
Federal Trade Commission: Thinking Critically About Coronavirus News and Information