Coronavirus Preparedness Statement
We recognize that our communities continue to be impacted in a variety of ways by COVID-19, and our plan is to act with an abundance of caution to protect our employees and customers while adhering to the recommendations of our governmental and health care partners. We have created this page to keep you informed of the actions we are currently taking to do our part.
Our Drive-Ups are Open
Lobbies remain closed to general customer traffic. We will continue to update this page as the situation may change.
Appointments may be available for select, urgent matters after a brief assessment of the situation to determine if we are unable to provide alternative solutions in addition to the risk of the transaction. Please call your local office should you desire to talk about an appointment.
Those offices with Drive-Up Services will continue to keep the drive-up open. Please be patient with our employees as they work to serve an increased number of our customers via this method. The following offices do not have Drive-Up Services and will be closed to unscheduled customer interactions:
- Fond du Lac Festival Foods, 1125 E. Johnson St.
- Milwaukee, W239 N1700 Busse Rd (Waukesha)
- Glenbeulah, 105 E. Main St.
- Dalton, N751 County Road FF
Our after-hours depositories at locations with a drive-up and at our Waukesha location will be checked at multiple times during business hours in order to execute the transaction during the business day of deposit. In Glenbeulah and at our location inside Festival Foods, we will be checking the night depositories at 10 a.m. and 4 p.m. and processing transactions located within them for credit at that time.
As a reminder, we have several non-personal contact banking options such as eBanking and mobile check deposit in addition to ATMs.
We look forward to resuming normal business access points as it is determined that the need for social distancing has decreased or been eliminated.
Banking Support
Effective Monday, March 23, for existing customers facing unexpected expenses or financial difficulties due to reduced work hours, layoffs, or lack of income due to business closures, upon request, we will waive the minimum balance requirement on checking and savings accounts through May 31, 2020. Please reach out to your local office to discuss this temporary option with a banker via phone today.
Loan customers with concerns about their ability to pay should reach out to their lender for conversation.
Please remember that your money is the safest in the bank. Keeping large amounts of cash in your home has a number of safety risks. Please exercise caution when considering deviating from your cash patterns and reach out to your banker if you have questions.
SBA Paycheck Protection Program
Please reach out to your lender or banker with any questions.
Borrower PPP Loan Forgiveness Guide (provided by the Wisconsin Bankers Association)
FIPCO and WBA PPP Forgiveness Calculation Tool
Notice for ACH Originators - Payroll, Payments and Collections
With the current situation affecting our communities, we understand that there may be questions around the continued ability to originate ACH transactions for payroll, vendor payments or to collect dues or contributions.
National Exchange Bank, the Federal Reserve, and our processors have all implemented their Emergency Preparedness and Pandemic plans to continue to maintain operations.
Out of an abundance of caution, we encourage all ACH Originators to review their internal emergency preparedness procedures including the option to distribute physical payroll checks should the current situation change.
Visit the Federal Reserve Bank for more information regarding their operation.
For those that may be working from home or an alternate location, please log into Business eBanking at your new working location to ensure you are able to gain access. If you need assistance with logging in, exporting information from your ACH templates or accessing other eBanking services, please contact the Business Services Group at 1-877-495-6989.
Merchant Services
Existing Merchant Services partners have the following existing relief efforts.
- Automatically waiving the monthly minimum fee in April
- Virtual Terminal (VT) access with no monthly fee through May 31, 2020 (Allows for processing transactions through their own computer software/hardware)
- Free access to Local Listings functionality through ReviewTrackers through May 31, 2020
- Continued dedication to 24/7/365 support to address each business’ individual concerns
Customers who feel that the ability to accept card payments would help their business should not hesitate to reach out.
Our Efforts
We are taking the following actions as an organization to do our part to slow down the spread of the virus:
- Elevated cleaning practices both after hours and at increased intervals throughout the day.
- Opening after-hours depositories multiple times throughout the day to allow for same-day credit when deposits are made during normal business hours.
- Limiting employee travel between locations.
- Scaling back internal meetings and leveraging technology to communicate whenever possible.
- Cancelling non-essential vendor visits.
- Creating lines of open communication to keep employees informed and allow for questions and concerns to be addressed.
Your Efforts
What we are asking our customers to do:
- Choose to use non-personal contact banking as much as feasible including eBanking and mobile check deposit in addition to ATMs and after-hours depositories.
- Leverage drive-ups where person-to-person contact is limited.
- Delay person-to-person activities that are not urgent.
- Choose to use personal writing utensils that you bring and take home with you.
- Exercise all the precautions outlined by the CDC and your local healthcare organization including frequent handwashing, social distancing and isolation if you are not feeling well or have been in direct contact with a confirmed case of COVID-19.
Personal eBanking Business eBanking
Personal Mobile Deposit Business Mobile Deposit
Beware of Fraud
Unfortunately, in addition to times like this bringing out the best in people, it also brings out fraudsters. Please be extra cautious in clicking links or responding to inquiries that you did not initiate. Imposter, Investment and Product Scams will escalate in this environment. Please do not be shy in talking about these potentials with your family members, and review the following for more information.
Keeping Informed
We will use our social media pages and this website page to keep our customers informed, and may also send customer emails out. It is important to remember that National Exchange Bank & Trust is a strong, locally-owned financial institution that is well positioned with local decision makers. We will continue to act prudently and within the advice of our partners through our current events.
Federal Trade Commission: Thinking Critically About Coronavirus News and Information
Stimulus Payments: IRS Economic Impact Payment Information Center