BeB Online Statement Specific Questions
Please consult your browser's help area or visit Microsoft's Website to learn how to change your pop-up settings.
You may withdraw your consent to receive National Exchange Bank & Trust online statements and disclosures electronically via the following steps:
- Click on the "Reports" tab.
- Click on "Statements and Documents."
- At the top of "Statements and Documents", selecet "Search Statements and Documents," then click on "View and Maintain Document Preferences."
- Choose "Paper" from the drop-down menu and click "Continue."
- Go back to the Statements and Documents tab and select "Verify Preferences."
- Click "Save Preferences."
Company administrators have the ability to enroll the company's accounts into online statements and discontinue the service (returning delivery to paper). Users (those without administrative capabilities) have the ability to access online statements once an administrator has enrolled in the service and entitled the user to the service and related account(s). Users will lose access when an administrator removes access for the user or removes the company from the service.
You may modify the email address we have on file within the "Personal Preferences" screen, found in the "Administration" tab under "Self Administration" and then "Personal Preferences" tab.
After choosing "Statements and Documents," and searching for the most recent statements, click "Search for older or specific documents." Select the date range for the statements and click "Search." These go back up to 7 years if you have had the account with us that long.
Due to varying statement dates, new customers to our Business Electronic Banking may not immediately have a past statement available. In these cases, you will be notified as soon as a new statement is available for your viewing.
First, verify that you have the latest version of Acrobat Reader. Second, confirm that you have configured your browser to allow pop-ups from the Business Electronic Banking site. If you have confirmed that both of these issues are addressed and you are still not able to view your online statements, please call us at 1-877-495-6989 or email businessbanking@nebat.com.
The payment coupon at the bottom of your online statement should not be sent in. The easiest way to make your payments is in Business Electronic Banking, via the Loan Payment function. You may set up an automatic recurring payment or make the payment manually each month. If you do not see the Loan Payment option, please call us at 1-877-495-6989 or email businessbanking@nebat.com to add the feature to your Business Electronic Banking profile.
DO NOT INCLUDE THE BOTTOM PAYMENT COUPON ON AN ONLINE STATEMENT IF YOU MAKE YOUR PAYMENT VIA CHECK. However, please include your account number on your check.