eBills FAQs
This feature is in the "Bill Pay" section of Exchange OnLine. To begin using this feature, click on the “Sign up for eBill” within the individual payee that is eligible for eBills, and enter the information from the vendor bill that you receive.
Please note that not all payees are able to do eBills. Only those payees with "Sign up for eBill" are compatible with eBills.
Electronic bills are retrieved using two different methods:
1. Bill information retrieved from the Web site of the payee. (Indirect e-bills)
In order to retrieve bill information, users must enroll for online access at the Web site of the payee first (i.e. to receive an Alliant Energy e-bill, the user must be registered at Alliant Energy’s Web site).
2. Bill information is retrieved through a direct relationship we have with the payee. (Direct e-bills)
When a bill is set up for a payee via this method, customers are asked to provide information such as: last bill date, amount and billing cycle (the information varies by payee).
This information is used to validate your ownership of the account with the payee and to inform the payee that you have requested the e-bill service with us.
There are no additional fees for receiving e-bills online.
When your eBill arrives, you may view it by clicking "eBill Available". In the History list, click “View” on the particular bill to view the image.
Depending on how your biller provides the information, the bill may be in HTML or PDF format.
It is easy to pay your bills from either the Bill Pay page or when viewing your eBill.
You have three choices on how to schedule your eBill payments. You can access the Auto Pay options by choosing Enable Autopay.
Manual: An email alert is sent to you when a bill arrives, allowing you to review the bill and issue a payment. This is the default way to pay your bills presented online.
Auto Pay - In Response to an eBill: You can setup your own rules for how to pay a bill when it is received. Automatic payments get made every time a bill is received, without requiring you to approve the payment each time. You can choose to pay the full amount on the bill, pay the minimum amount due or customize the amount each month based on the amount billed.
Auto Pay - At Regular Intervals: You can establish a schedule for paying your bills for a fixed amount and frequency regardless of receiving a bill. This is done outside of the eBill process in the Make a Payment tab.
An automatic payment may be set up to go out every time a bill is received, without requiring approval of the payment each time. In the eBills Autopay section, choose SOMETHING I DON’T KNOW > Enable AutoPay. Choose your options within the When a Bill Arrives and Payment Delivery Options that fit your desired payment amount and timing.
You may choose to:
- pay the full amount billed,
- pay the minimum amount due on the bill, or
- customize the amount each month based on the amount billed.
Yes. For bill payments set up to be recurring, your eBill notification email will indicate:
- the date the payment will be sent
- from what account it will be sent
- how much will be paid
After an eBill arrives, you may view the bill in the eBills tab of the Payee.
No. You may still conveniently receive them in Exchange OnLine where you can easily consolidate and pay all of your eBills from a number of payees in one place.
Even though a payee is successfully set up for eBills, the paper bill may still be sent to you. Some payees will turn off the paper bill when an eBill is activated and some will not.
If you receive both a paper bill and an electronic bill, please pay special attention to avoid making duplicate payments. Some payees may offer the option of turning off the paper bill as a preference on their Web site.
Click "Update eBill Enrollment" on the eBill tab. Then choose Unenroll.