Holiday Closing - Veterans Day
Our offices will be closed on Wednesday, November 11, for Veterans Day. Note: ACH, wires and mobile deposits do not get transmitted on federal holidays.
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Tap to Pay!
NEBAT Cards are Mobile & Contactless
Tap to pay is secure, convenient and touch-free. Look for the side-ways Wi-Fi symbol on your card and at checkout terminals to speed up transactions and increase security.
- Load your National Exchange Bank & Trust VISA CheckCard and credit card into your mobile wallet to tap to pay.
- Your National Exchange Bank & Trust CheckCard and credit card are also available as contactless cards.
Mobile Wallet
With a smartphone, simply open your digital wallet app and add your card. This not only streamlines your payment process, making transactions quick and effortless, but also ensures your financial information is secure with advanced encryption and biometric authentication features.
Amazon One
Use your NEBAT card to pay with your palm at Amazon One locations! Your palm is made up of tiny, distinct features that the Amazon One device can pick up on - just hover to enter the Amazon One store. The device captures and encrypts your palm image allowing you to use it as payment. It's fast, convenient and contactless. Learn the new way all NEBAT debit and credit card holders are able to move into the future!
1
Pre-Enroll Online
Start by signing up online using your Amazon account and selecting your NEBAT card in your Amazon account, to be used for payments.
2
Visit an Amazon One Location
Within 90 days, visit an Amazon One location. In Wisconsin, you'll find Amazon One at Fiserv Forum, Wisconsin Center District, and Whole Foods in Madison, Milwaukee or Wauwatosa.
3
Finish Enrolling in Person
Once at an Amazon One location, follow the on-device prompts to finish set-up. You will need to use the QR code received during pre-enrollment via email or text.
ScoreCard® rewards
Earn great rewards for everyday purchases. All National Exchange Bank & Trust CheckCard and credit card holders automatically receive benefits from the ScoreCard® Rewards program.
Compromised, Lost or Stolen Cards
To report a compromised, lost or stolen card during normal business hours:
- Please call the bank at 1-877-921-7700
To report a compromised, lost or stolen card after normal business hours:
- CheckCards, Health Savings Account Debit Cards or ATM Cards: 1-800-236-2442
- Credit Cards: 1-800-221-5920
Compromised Device
Have you experienced fraud on a device recently? See our Device Compromise handout for guidance on the next steps to take.
Replace Your Card at an Instant Issue Location
Some National Exchange Bank & Trust locations are able to replace your CheckCard in the office with our Instant Issue card printers. To find a location near you, just look for the Instant Issue icon in our list of locations.
Card Services FAQs
Can I request a temporary increase to my card limit?
Yes. Temporary limit increases may be available for CheckCard or HSA cards to accommodate larger purchases or travel-related expenses. Please contact your local office directly for assistance. Approved increases are typically valid for a limited time and will revert to the original limit once the period has ended.
How do I let the bank know I'm traveling?
To help ensure uninterrupted card access while traveling, please send the “Travel Notification” Secure Form via online/mobile banking or contact your local office to notify us of your travel dates and destinations. If your card is used in a location that is outside your usual pattern, our fraud protection may temporarily block it. If that happens, reach out to your local office to verify the activity.
How do I activate my new card?
You can activate your new card by calling the number on the sticker attached to the card. Instructions are included with your card when it arrives in the mail.
What should I do if my card is lost or stolen?
If your card is lost or stolen, please call the bank directly at 1-877-921-7700 to report the issue. Prompt reporting helps prevent unauthorized transactions and protects your account. To report a compromised, lost or stolen card after business hours:
CheckCards, Health Savings Account Debit Cards or ATM Cards: 1-800-236-2442
Credit Cards: 1-800-221-5920
How do I request a replacement card?
If your NEBAT CheckCard, HSA, ATM or Credit Card needs to be replaced, please contact your local office or send a secure message via online/mobile banking. An office near you may offer instant issue CheckCards for same-day replacement; check our locations page for the instant issue icon.
Credit Card customers can request a replacement card via the eZcard site as well.
Can I lock or unlock my card if I misplace it?
Yes; that functionality exists inside Exchange OnLine and the mobile app using card controls under “Manage Cards” in the Card Management section.
How do I dispute a transaction on my card?
To dispute a transaction made with your NEBAT CheckCard, please contact your local office. To dispute a transaction made with your NEBAT Credit Card log into the eZCard platform, find the transaction and select “Dispute Transaction” within the transaction detail.
Is my card compatible with mobile wallets?
Yes. All National Exchange Bank & Trust payment cards are compatible with most major mobile wallets such as Apple Pay, Google Pay and Samsung Pay. You can add your card through our mobile banking app or your device's wallet app.
What should I do if my card is declined?
If your card is declined, confirm daily transaction limits have not been reached, travel restrictions are not in place, card expiration, suspicious activity alerts and the card controls you put in place are not restricting the transaction. If your card is not working as expected, please contact us so we can investigate.
