Holiday Closing - Juneteenth
Our offices will be closed on Thursday, June 19, for Juneteenth.
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Visa® CheckCard with rewards
- This card allows you to use your checking account to pay for items without writing a check.
- Looks like a credit card but deducts the amount from your checking account.
Why use the CheckCard?
- Save on check printing costs by writing fewer checks.
- Increase your checking account range. It’s accepted worldwide, everywhere a Visa® card is accepted.
- It’s easy to carry. The CheckCard is small, the size of a credit card, and can easily slip into a purse, wallet or pocket.
- Earn points with qualifying purchases that lead to great rewards.
- Use your CheckCard as an ATM card also.
Mobile Fraud Prevention
Use card alerts and controls inside the National Exchange Bank & Trust mobile app or the SecurLOCK Equip mobile app to help fight fraud.
ScoreCard® Rewards
Quickly swipe your Visa CheckCard and sign for your purchase, instead of writing out a check or using your PIN, to earn points towards rewards. Redeem points for rewards such as gift cards, brand-name merchandise, travel and more. Everyday purchases such as groceries, dining out and filling up your gas tank can accumulate points when using your CheckCard and signing for the purchase.
Card Rewards
Travel Rewards
Use your ScoreCard Rewards points to purchase airline tickets and other great rewards!
ATM Cards
Adding this card to your checking account allows you to withdraw cash, transfer funds, make deposits, check account balances, make purchases and more. Visit one of our convenient ATM locations today, or withdraw from one of the thousands of locations that display the PULSE PAY logo.
Find a Surcharge-Free ATM
NEBAT is now a part of the MoneyPass® ATM Network giving you access to more than 34,000 surcharge-free ATMs from coast to coast!
Compromised, Lost or Stolen Cards
To report a compromised, lost or stolen card during normal business hours:
- Please call the bank at 1-877-921-7700
To report a compromised, lost or stolen card after normal business hours:
- CheckCards, Health Savings Account Debit Cards or ATM Cards: 1-800-236-2442
- Credit Cards: 1-800-221-5920
Compromised Device
Have you experienced fraud on a device recently? See our Device Compromise handout for guidance on the next steps to take.
Replace Your Card at an Instant Issue Location
Some National Exchange Bank & Trust locations are able to replace your CheckCard in the office with our Instant Issue card printers. To find a location near you, just look for the Instant Issue icon in our list of locations.
Visa® CheckCard FAQs
Why isn't my Visa® Checkcard working?
There are a number of potential reasons why the transaction you are attempting is not being authorized. Some of them may include:
- In the Wallet of the mobile app, there may be settings under the card control feature that may be preventing the transaction.
- If you downloaded the SecurLOCK Equip app, there may be settings that you have established that are preventing the transaction. Review your app for any alerts.
- After twelve months without being used, your Visa CheckCard becomes inactive.
- You may have accumulated more than three PIN or transaction failures. Please contact us to verify and reset.
- You may be over your card's transaction limits for the day.
- The business accepting your card over the phone may not be inputting the security code or expiration date accurately.
- Funds in your account may not be available at this time.
- Your account may be overdrawn, or you may be at your maximum overdraft limit.
- If your card is not working as you expect, please contact us so we may investigate.
What if I cannot read the three digit security number on the back of my card?
National Exchange Bank & Trust does not know or have access to your CVC number. If you would like to write it down, please keep it in a safe place and do not include your card number with it. If you do not know your CVC and cannot read it, you will need to order a replacement card from your local office to complete any transactions over the phone or online.
How do I reset my PIN on my CheckCard?
If you know your current PIN, you may change it via Exchange Line using your card number and Exchange Line Personal Identification Number or by visiting your nearest office. If you do not know your current PIN, you may request a PIN reminder be sent via the US Mail or visit your nearest office to customize a personal PIN.
