Scammers are Spoofing a NEBAT Phone Number & Impersonating Employees - Beware!
We've recently received reports of fraudsters spoofing a National Exchange Bank & Trust phone number and claiming to see unusual card charges from Walmart, Target and other stores. They are asking to "verify card information." If you receive a call, text or email, do not engage. DO NOT SHARE any information unless you start the conversation using a trusted and verified local number. Stay safe and vigilant!
Conveniently pay for everyday purchases with your Visa® CheckCard from National Exchange Bank & Trust - a debit card tied to your NEBAT checking account that allows you to get cash or check your balance at one of thousands of ATMs nationwide, plus you can earn rewards on qualifying purchases!
Your Visa® CheckCard combines the flexibility of a credit card with the security and direct access of your checking account. It’s the smart way to manage daily spending.
Make every purchase more rewarding with your Visa® CheckCard. Bypass entering your PIN at checkout and start earning ScoreCard® points.
Redeem points for rewards such as gift cards, brand-name merchandise, travel and more. Every time you make a qualifying purchase*, like when you go out to eat, order your groceries or fill up your gas tank, you accumulate points using your NEBAT Visa® CheckCard. The more you use your CheckCard, the faster you earn!
NEBAT is part of the MoneyPass ® ATM Network, giving you access to more than 34,000 surcharge-free ATMs from coast to coast!
Adding an ATM card to your savings account allows you to withdraw cash and check your account balance at ATMs. Visit one of our convenient ATM locations today, or withdraw from one of the thousands of locations of MoneyPass ATMs.
To report a compromised, lost or stolen card during normal business hours:
To report a compromised, lost or stolen card after normal business hours:
Have you experienced fraud on a device recently? See our Device Compromise handout for guidance on the next steps to take.
Replace Your Card at an Instant Issue Location
Some National Exchange Bank & Trust locations are able to replace your CheckCard in the office with our Instant Issue card printers. To find a location near you, just look for the Instant Issue icon in our list of locations.
Start enjoying convenient payments, rewards and secure access to your funds. Apply online for a National Exchange Bank & Trust checking account and be sure to check the box to request a CheckCard be ordered as part of your newly opened account or visit your nearest National Exchange Bank & Trust branch.
Apply for a Checking Account Visit an Instant Issue Location Today
Yes. A CheckCard is a debit card linked directly to your checking account. It works like a debit card for purchases and ATM withdrawals and transactions, but may also include additional benefits, such as a rewards program. Every CheckCard transaction is deducted from your checking account, just like a standard debit card.
There are a number of potential reasons why the transaction you are attempting is not being authorized. Some of them may include:
National Exchange Bank & Trust does not know or have access to your CVC number. If you would like to write it down, please keep it in a safe place and do not include your card number with it. If you do not know your CVC and cannot read it, you will need to order a replacement card from your local office to complete any transactions over the phone or online.
If you know your current PIN, you may change it via Exchange Line using your card number and Exchange Line Personal Identification Number or by visiting your nearest office. If you do not know your current PIN, you may request a PIN reminder be sent via the US Mail or visit your nearest office to customize a personal PIN.
A CheckCard reversal occurs when a transaction on your Visa® CheckCard is canceled or refunded after it was initially processed. This could happen if:
Once a reversal is processed, the funds are returned to your checking account. Depending on your bank and merchant, it may take 1–5 business days for the reversal to appear on your account statement.
Tip: Always check your account online or via your mobile banking app to confirm that the reversal has been completed.
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