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Enrollment
Receive instant access to your account online when you auto enroll using your personal identifying information. The easiest process is to use your CheckCard information, but you may also use your most recent deposit statement information or loan account information to successfully enroll. The process includes the option to enroll in Bill Payment and eStatements.
- Click Enroll under Consumer Login - Online Banking - Exchange Online.
- Choose debit card, deposit or loan account for identity validation. Accept disclosures and agreements. Enter your verification information.
- Following your successful enrollment, you may click Continue to start receiving eStatements or paying bills online or you may click Cancel to return to the main page, and start your Exchange OnLine experience.
Viewable Accounts
- Checking
- Savings
- Certificate of Deposits
- Money Market
- Loans
- Home Equity Line of Credit
- Credit Cards
- Personal Line of Credit
- IRA Balances
- Information regarding your balances and account activity is posted in real-time and gets updated as your transactions are processed. Your transaction history is built starting with your first login, and up to 550 days of history is viewable.
Premium Alerts
- Alerts are a great tool to communicate important banking events to you via email or text message. They allow you to monitor and act quickly to prevent potential fraud and monitor online banking activity. Visit the Settings > Alerts page within the "All" menu of Exchange OnLine and get started. Examples of notifications include:
- Balance activity. Receive daily notifications or be alerted when your daily balance starts at or reaches a certain level.
- Transaction alerts for out-of-state or international transactions. Establish Card Not Present transactions so that you are notified as your card is being used via telephone or the web.
- Bill payee additions. Get notified when a bill payment payee was added to your account.
- To update your contact information to include a secondary email address or mobile number to receive text alerts, go to Contact Information within the Customer Service menu of Exchange OnLine.
- Use of text alerts requires that you agree to the Internet Banking Premium Alerts Terms of Use.
Exchange OnLine Features and Resources
Mobile App & MobileWeb eStatements Bill Pay Personal Finance
Login Authentication
Verified identification through multiple channels at login as added protection when signing into your already secure electronic banking account. Get Tips
Virus Protection & Spyware
It's important that your devices have the latest virus protection and spyware tools installed. Also, be sure to read through our Exchange OnLine requirements and supported operating systems guidelines.
External Transfers
Transfer funds between accounts held at National Exchange Bank & Trust and another Financial Institution. External transfers may also be future dated or set to reoccur, but separate authorization may be required. *Transfers scheduled before 8:00pm CST will be completed on the same business day.*
Forgotten Password
Use this tool at the Password Screen in Exchange OnLine (after entering your User ID) to reset your password using an Out of Band Authentication process. We will call or text you at a phone number we have on file. Once you have been locked out for too many login attempts, the forgotten password service will also be locked out, so please use this feature before being locked out.
Online Banking Services FAQs
Common Questions About Consumer eBanking
What accounts can I view in Exchange Online?
You can view any account, including personal checking, savings, credit cards, loans and certificate of deposits. As soon as you sign on, you will see a list of your personal accounts.
What happens if I forget my password?
Exchange OnLine has a “forgotten password” feature. If you ever forget a password, click the “Forgot your password?” link under the password entry box after entering your User ID or "Forgot Password" on the home page of the mobile app. YOU MUST USE FORGOTTEN PASSWORD BEFORE YOU ARE LOCKED OUT. You may change your password at any time within the Settings menu. If the forgotten password feature fails, simply call your local office during normal business hours for a password reset.
Why isn’t the temporary password working when I try to access my account using my mobile device?
Temporary passwords will not work on the Mobile App. Please visit the full Exchange OnLine site where you will be prompted to change the temporary password.
How far back can I see my transactions?
You may view activity as far back as 550 days. New Exchange OnLine users will be able to view activity only from the time they sign up for the product.
How can I save transactions?
You have the option to download your activity and save it in a variety of formats. Select “All” > "Transactions" > "Download." Choose "All accounts" or the account you want to download, set the date range for the transactions you want to download, choose the format to download in and click "Download transactions."
What is the difference between my Current Balance and my Available Balance?
Your Current Balance is your most up-to-date balance. It includes any electronic transactions currently pending for the day. Your Available Balance is your Current Balance minus any holds. You may click on the amount of your Available Balance for an itemization of how it is being calculated from your starting balance and for your "Accessible Balance" that includes your Personal Line of Credit if applicable.
How do I notify the bank that my email address has changed?
When you are logged into Exchange OnLine, either click on your email address on the Accounts Page or choose "More" > "Customer Service" and then choose "Contact Information" in the menu drop-down.
Where can I find interest information?
In Exchange OnLine, choose Activity from the top menu. Choose the account you want from the "Change Account" button near the top. Click Account Information below the Account Name; a pop-up window will appear and display interest information at the bottom. Both year-to-date and prior year information is available.
Why am I seeing my closed account in eBanking?
Accounts will show in eBanking in a closed status until they go through our historical purge process. You can choose to hide (or show) accounts based on your preference within the Account area of the Customer Service menu.
Don’t see your question?
Find answers to other online banking questions on our product specific pages.
Online Documents include eStatements and eNotices.
Mobile Check Deposit to deposit your checks from anywhere and everywhere.
Bill Pay questions regarding e-Bills to help consolidate your e-bills and eliminate paper bills, and expedited payments to make last-minute payments via Exchange OnLine.
We are here to support you with any question you might have. Feel free to use the Contact Us form for non-personal / non-confidential questions, use the chat function available on every page of nebat.com in the lower right hand corner or call or visit your local office.
