Exchange OnLine: First Time Login
Exchange OnLine and the NEBAT mobile app received a major upgrade! Use your existing username and password to login. Then, follow the prompts to access your online banking account and set up a new password.
For links directly to the app stores, FAQs and support contact information, please visit our Online Banking Upgrade news blog.
Holiday Closing - Juneteenth
Our offices will be closed on Thursday, June 19, for Juneteenth.
Experience the time-saving benefits, convenience, and efficiency of electronic banking with National Exchange Bank & Trust's Exchange OnLine. This service allows customers to view all of their accounts in one place, control their finances at their fingertips, secure their money, easily pay any bills, and much more!
Your bank, your way. Customize your accounts to create a seamless, personalized experience that meets your unique needs.
Alerts are a great tool to communicate important banking events to you via email, SMS text or push notification. They allow you to monitor and act quickly to prevent potential fraud and monitor online banking activity. Visit the Tools > Alerts page within Exchange OnLine and get started. Examples of notifications include:
To update your contact information to include a secondary email address or mobile number to receive text alerts, go to Contact in the Settings menu. To review the timing guidelines of alerts offered in Exchange OnLine, visit the Online Banking Alerts Timing page.
Experience the ease of transferring funds with just a few taps, giving you more time to focus on what matters most.
Verified identification through multiple channels at login as added protection when signing into your already secure electronic banking account. Get Tips
Transfer funds between accounts held at National Exchange Bank & Trust and another Financial Institution. External transfers may also be future dated or set to reoccur, but separate authorization may be required. *Transfers scheduled before 3:00 p.m. CST will be completed on the same business day.*
Use the Forgot Username or Password link on the login page of Exchange OnLine to retrieve your username or reset your password. You will be prompted for additional identifying information. Follow the prompts to complete the process. You will receive a call or text at a phone number on file for additional authentication. Once you have been locked out for too many login attempts, the forgot username or password service will also be locked out, please use this feature before being locked out.
Exchange OnLine is available for all personal banking customers to view accounts and eStatements. Minors using Exchange OnLine will have limited money movement abilities . Minors under the age of 13 should request parent or guardian approval before enrolling.
Please visit our Mobile Banking page to read more about our mobile app’s features and benefits. If you are looking for help, live chat is available inside the app during regular business hours, you can send secure messages in the “Message Center” in the app or call your local office.
You can view any account, including personal checking, savings, credit cards, loans and certificate of deposits. As soon as you sign on, you will see a list of your personal accounts.
Exchange OnLine has a “forgot password” feature. If you ever forget a password, click “Password” in the “Forgot Username or Password” link on the login screen. You will need to choose a password that has not been used previously.\
Additionally, you may change your password at any time in the Settings > Security menu.
Multi-factor authentication can only be set up through the browser version of Exchange OnLine. We recommend using a PC or tablet to access the security settings. Once logged in, select your picture or icon in the upper right-hand corner and choose settings, then go to the security tab.
If you are attempting to do a transfer to another financial institution (an external transfer) for more than $250, the MFA process will be triggered, and you will be asked to authenticate the request with a one-time passcode. You may also get a passcode request from the other financial institution. Only one of the requests is from National Exchange Bank & Trust’s online banking.
Exchange OnLine users will be able to view at least 90 days of activity upon enrollment as a new customer (and upon first login after the transition to the new platform in June 2025). Transaction history will build up to 2 years. Statements will build for up to two years as well.
You have the option to download your activity and save it in a variety of formats including CSV, OFX, QFX and QBO. From a browser on a computer or tablet, in the Accounts screen for any account select the download arrow icon immediately above your transactions for download options to pop-up on the right. Choose your preferred download format, date range and account(s) for the transactions you want to download and select "Download."
Your Current Balance is the balance that includes all finalized transactions. It does not include any pending transactions such as card payments. Your Available Balance is your Current Balance plus electronic transactions currently pending. This is the balance used when attempting card transactions.
Yes.
In the mobile app, go to Settings either via the "More" menu or by touching your profile icon in the upper right. Then choose “"Contact" and select the arrow next to the email address you wish to change. Replace the email address you want to change, re-type it to confirm and “Save Email.”
In a browser on a computer or tablet, go to “Settings” under your profile icon in the top right corner. Then choose “Contact” and select the pencil icon next to the email you want to replace. Key over the email address and confirm the new email by re-typing it then “Save Changes.”
In Exchange OnLine in a browser, choose the account you want from your dashboard and select Account Details. In the mobile app, select the account you want and touch “Show Details” in the upper right corner.
Accounts will show in eBanking in a closed status until they go through our historical purge process. You can choose to hide (or show) accounts based on your preference within the Account area of the Settings menu.
In the app, select the “More” menu with the three dots, and at the top you will see the “Log out” button displayed to the right of your name. On a PC, select your profile in the top right and “Log Out.”
Weekly
Your first weekly transfer is made on the "Start on" date, and subsequent transfers are made every week after that on the same day of the week. Note: If you enter a date for the final weekly transfer, it must fall on the same day of the week as the first transfer. If a different date is chosen, then the series will simply end after the previous occurrence and not on this specific date.
Biweekly
Your first biweekly transfer is made on the "Start on" date, and subsequent transfers are made every 2 weeks after that on the same day of the week. Note: If you enter a date for the final biweekly transfer, it must fall on the same day of the week as the first transfer and come at the end of a 2-week cycle. If a different date is chosen, then the series will simply end after the previous occurrence and not on this specific date.
Twice a Month (semi-monthly)
Twice monthly, on the 1st and 15th of the month. Note: If you enter a date for the final twice-a-month transfer, it must fall on the same day of the month as the first or second transfer. If another date is selected, the transfer will end on the previous transfer.
Monthly
Your first monthly transfer is made on the "Start on" date, and subsequent transfers are made every month after that on the same day of the month. If you select a date near the end of a month (for example the 31st) and a given month has less than that number of days, then that month's transfer will execute on the last day of that month (could be on the 30th or the 28th, etc.). Note: If you enter a date for the final monthly transfer, it must fall on the same day of the month as the first transfer. If a different date is chosen, then the series will simply end after the previous occurrence and not on this specific date.
Quarterly
Your first quarterly transfer is made on the "Start on" date, and subsequent transfers are made every 3 months after that on the same day of the month. Note: If you enter a date for the final quarterly transfer, it must fall on the same day of the month as the first transfer and come at the end of a 3-month cycle. If a different date is chosen, then the series will simply end after the previous occurrence and not on this specific date.
Semi-annual (Every six months)
Your first semi-annual transfer is made on the "Start on" date, and subsequent transfers are made every 6 months after that on the same day of the month. Note: If you enter a date for the final semi-annual transfer, it must fall on the same day of the month as the first transfer and come at the end of a 6-month cycle or the series will end after the previous occurrence.
Annual
Your first annual transfer is made on the "Start on" date, and subsequent transfers are made every year after that on the same day and month of the year. Note: If you enter a date for the final annual transfer, it must fall on the same day and month of the year as the first transfer. If a different date is chosen, then the series will end will end after the previous occurrence and not on that specific date.
Go to your profile in the upper right corner and select Settings > Contact > Phone numbers and verify the mobile phone number by clicking the edit pencil and following the prompts. To manage your alerts, go to Tools > Alerts.
Statement and notice alert functionality has been delayed. Your electronic deposit statements and all notices are still available in Exchange OnLine. Our team is hard at work to get these alerts to send as expected.
With the new platform, you will be receiving text notifications all at once around midnight each night. To avoid that please set up daily alerts with a time to avoid getting multiple texts.
Once your account hits the balance threshold you set for your alert, each time an item clears your account, the resulting balance generates a new alert. If multiple items clear in a day, multiple alerts will be generated.
If you prefer to receive fewer alerts, consider using the Balance Summary alert. Balance Summary alerts can be set daily or weekly, and for the particular days and time you want to receive the alert.
If you receive a new device, your alerts need to be updated to push to the new device. Open each alert to update the destination, and manage your devices by logging in through a browser. Once logged in, go to your profile in the upper right. Choose Settings > Security > Push Notification Registered Devices. Controls set up in Card Controls need to be directed to your new device in the Manage Cards section.
If you have requested to receive emails through the SavvyMoney feature in Exchange OnLine or the mobile app, you will receive emails from info@savvymoney.com
Find answers to other ebanking banking questions on our product specific pages.
Online Documents include eStatements and eNotices.
Mobile Check Deposit to deposit your checks from anywhere and everywhere.
Bill Pay questions regarding eBills to help consolidate your eBills and eliminate paper bills, and expedited payments to make last-minute payments via Exchange OnLine.
We are here to support you with any question you might have. Feel free to use the Contact Us form for non-personal / non-confidential questions, use the chat function available on nebat.com in the lower right hand corner and within the ebanking solutions, or call or visit your local office.
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