Holiday Closing - Memorial Day
Our offices will be closed on Monday, May 26, for Memorial Day.
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Mobile banking benefits
- Deposit Checks with Remote Check Deposit
- Check your account balances
- View your transaction history
- Transfer funds between accounts
- Use Bill Pay
- Locate National Exchange Bank & Trust Offices and ATMs
Mobile App
Android and iPhone apps are available for download through Google Play (Android) or the App Store (iPhone) - search National Exchange Bank & Trust.
Check Deposit
Simply follow the step-by-step guide through the app to picture the front and back of your check.
People Pay
It’s the fast, easy and safe way to send money via an email address or mobile number. After enrolling through Exchange OnLine, this great convenience feature is available in the palm of your hand.
Personal Finance
Your one-stop-shop for everything you need to manage your finances. Once you have Personal Finance set-up through your PC, you can track your expenses on the go through the mobile app.
Card Controls, Alerts & Wallet
Tap the wallet icon in the upper right hand corner of the app to access CheckCard and HSA debit card controls and alerts. Card control features include turning your card on and off, or control by location, transaction type, merchant type and transaction amount. Turn on card alerts for transaction type, merchant type, international and by amount.
iPhone users can also add their card to Apple Pay via the NEBAT App wallet functions.
Open An Account
Ready to open a new National Exchange Bank & Trust account from the comfort of your home? You don’t even need to open up your laptop, our online account opening process is mobile friendly!
SecurLOCK App
With the SecurLOCK™ Equip app you can control your National Exchange Bank & Trust CheckCard and help protect it from fraud. Turn your card on or off and set transaction limits.
Digital Wallet
You can now add our card to the digital wallet on your phone! With a smartphone, you can go to your digital wallet app and manually add your card. Additionally, iPhone users can add their CheckCard to Apple Pay by using the ‘Wallet’ option within our mobile banking app.
1
Step One
Simply login to the mobile app
2
Step Two
Click the 'Wallet' icon in the upper right-hand corner.
3
Step Three
Find the card you want to add to Apple Wallet and select "Add to Apple Wallet.'
Managing Your Mobile Devices
In Exchange OnLine, you can add, remove or disable mobile devices through the Mobile Banking Center, by choosing “Manage mobile banking settings” under the “Customer Service” tab or on the Quick Links Menu on the “Accounts Overview” page.
Security
Just like using Exchange OnLine on a computer, you will always be asked to provide your secure username and password. Device passwords are also encouraged.
Up-to-date virus and malware protection should be on all equipment used to access Exchange OnLine.
Use the FCC’s Smartphone Security Checker to take additional steps to secure your device.
Cost
Mobile Apps and Text Banking are free; however, text message and data fees may apply from your wireless carrier.
Mobile Banking Terms and Conditions of Use.
Mobile FAQs and Troubleshooting
Pass Code / Quick Access Issues for Android Users
If you are having issues with your Fingerprint or Passcode Quick Access not working properly, try the following steps:
- Ensure your phone operating system is up-to-date with the latest Android release. Running Android 13 has been known to help and this has been an impactful first step for many of our users.
- Ensure you are running the latest app version. Open the app and click About on the login screen to find the app version and compare it to what is on Google Play Store.
- Uncheck the small box that defaults to fingerprint access (if applicable) on the log in screen.
- Log in to the app with your User ID and Password.
- Go to More > Settings and disable Quick Access.
- Sign out and close the app.
- Open the app and log in.
- Go to More > Settings and enable Quick Access.
- Sign out and close the app (again).
- Re-launch the app and log in using your Quick Access settings.
