Exchange OnLine: First Time Login
Exchange OnLine and the NEBAT mobile app received a major upgrade! Use your existing username and password to login. Then, follow the prompts to access your online banking account and set up a new password.
For links directly to the app stores, FAQs and support contact information, please visit our Online Banking Upgrade news blog.
Holiday Closing - Independence Day
Our offices will be closed on Friday, July 4, for Independence Day. Note: ACH, wires and mobile deposits do not get transmitted on federal holidays.
Be Aware of Text Scams
We have been informed of an increase in text scams, falsely claiming to be from "Kroger." These messages appear as purchase alerts, suggesting that your card has been used to make a payment at Kroger. Please remember: Do not click on any links in these messages. Do not send any payments or personal information. Do not call the number provided in the text message. If you receive this message, delete it immediately. Stay safe and vigilant!
With an active Exchange OnLine account, mobile banking makes it easy to do your banking anywhere and everywhere.
We know you are on the go, and now you don't need to plug in to do your banking. The NEBAT mobile app has nearly all of the same capabilities as the desktop version of Exchange OnLine.
Take advantage of all the resources available to you in one app! Monitor your credit score with SavvyMoney and add external accounts to get the big picture when it comes to your finances.
Android and iPhone apps are available for download through Google Play (Android) or the App Store (iPhone) - search National Exchange Bank & Trust.
Simply follow the step-by-step guide through the app to picture the front and back of your check.
Ready to open a new National Exchange Bank & Trust account from the comfort of your home? You don’t even need to open up your laptop, our online account opening process is mobile friendly!
To remove or disable mobile devices in Exchange OnLine, login through a browser on your computer or tablet and go to your profile in the upper right then select "Settings" > "Security" > "Push Notification Registered Devices."
Just like using Exchange OnLine on a computer, you will always be asked to provide your secure username and password. Device passwords are also encouraged.
Up-to-date virus and malware protection should be on all equipment used to access Exchange OnLine.
Use the FCC’s Smartphone Security Checker to take additional steps to secure your device.
Mobile Apps and Text Banking are free; however, text message and data fees may apply from your wireless carrier.
Mobile Banking Terms and Conditions of Use.
Live chat is available during business hours. Initiate a chat using the speech icon at the top of the screen inside the app or at the bottom of the screen on nebat.com. Additionally, you can send a secure message in the app using the Message Center found in the “More” menu under “Tools.” Your local office is always a phone call away, or you can call (877) 921-7700 during regular business hours.
For security purposes, the National Exchange Bank mobile app is designed to be compatible with the most recent operating system releases. As of June 16, 2025, supported operating systems are Android 12 or higher and Apple iOS 15 or higher.
Security is one of our top priorities. In addition to secure features embedded in the app, we encourage customers to use a unique complex password and set-up multi-factor authentication, which can be done in the Security section on a computer or tablet.
Digital ID is an added layer of security for when you need assistance. It will allow National Exchange Bank & Trust customer service representatives to push a request to your mobile device to confirm your identity. Please only give this code when you receive it during a support call using a trusted, published phone number on nebat.com or chat you have initiated with a NEBAT representative on nebat.com or inside an ebanking solution. Do Not give out a one-time passcode in response to a text or call to validate a card transaction.
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