Holiday Closing - Labor Day
Our offices will be closed on Monday, September 1, for Labor Day. Note: ACH, wires and mobile deposits do not get transmitted on federal holidays.
Holiday Closing Schedule and Notice
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eStatements
eStatements are free, electronic replicas of your printed paper statement that eliminate the need to print and mail the paper copies. Follow the simple sign-up instructions demonstrated in the Online Document Sign-up video below to get started today!
Receiving Access
You may enroll in eStatements through Exchange OnLine, National Exchange Bank & Trust’s free consumer eBanking program. As your statements are available, they will be located in Statements & eDocs within the Accounts Menu drop down.
If you are already an Exchange OnLine customer, simply log into Exchange OnLine and choose “Statements & eDocs” under the Accounts menu. You will be taken through a one-screen consent form. After agreeing to receive eStatements, choosing this link in the future will take you directly to your eDocuments.
Eligible Accounts
Accounts available for eStatements include checking, savings, money market, loans and CDs.
Why eStatements and OnLine Access?
Some customers may be curious why they need a statement when all the information they need is available in their account activity screen in Exchange OnLine.
Federal laws require that customers are sent a statement regardless of whether they can view the information online through their electronic banking account. Financial institutions may only offer the statements electronically if they are similar to the statement they would receive via the US mail.
eStatement Resources
Online Tax Forms & eNotices
eTax Forms are available inside Exchange OnLine. These forms include Forms 1098, 1099 and 5498.
eNotices are electronic versions of banking notices you receive in the mail.
How it Works
You may enroll in eTax Forms through your Exchange OnLine electronic banking account. Tax documents are delivered to the online banking profile owner who is the first person listed on the account because that is where the information is filed with the IRS.
Receiving Access
eTax Forms are available to all customers enrolled in Exchange OnLine. Exchange OnLine is National Exchange Bank & Trust’s free consumer eBanking program.
If you are already an Exchange OnLine customer, simply log into Exchange OnLine and choose “Statements and eDocs” under the Accounts Menu and then choose the Tax Forms tab. You will be taken through a consent form if you have not already agreed to eDocs.
Other eNotices
In addition to eTax Forms, other notices are also available inside Exchange OnLine. eNotices are a great way to receive important information about your accounts faster than in the mail. They also reduce clutter, help you stay organized and save trees!
Examples of eNotices Available
- Loan Year to Date Activity
- Annual Escrow Account Notifications
- Final (Last) Payment Notice
- Past Due Notice
- CD Maturity Notices
- Overdraft Notices
For Personal Banking
Changing your document delivery method is simple and easy through your Exchange OnLine electronic banking account.
For Credit Cards Through eZCard
Credit Card customers who have enrolled in the online credit card website, eZCard, can easily switch to eStatements for credit card statements.
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Step One: Log in to eZCard, National Exchange Bank & Trust’s credit card management site, or enroll today.
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Step Two: Under “Statements,” click on “Delivery Options.”
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Step Three: Click the circle next to “Electronic.”
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Step Four: Read through the Agreement and follow the instructions listed.
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Step Five: Click "I Agree" to submit your delivery preferences change request.
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Step Six: Verify your email address to complete the process: Log into your email and click the link in the email sent for verification or follow the instructions provided on the Statement Preference Confirmation page you see after clicking "I Agree" in step 5.
Online Document FAQs
Will I continue to receive my printed statement and notices in the mail if I sign up for online documents?
No, when you sign up for online documents you will no longer receive paper documents in the mail effective with your next statement date.
What accounts are available via eStatement?
eStatements are currently available for checking, savings, money market, and certificate of deposit accounts.
Is there a cost associated with receiving online documents?
No, online documents are FREE to National Exchange Bank & Trust customers.
Is special software required to view my online documents?
Your online documents will be in a PDF format so you will need the free program Adobe Reader or a similar PDF Viewer solution. Visit the Adobe Reader website to download the free software.
How do I balance my statement?
You may continue to balance your statement as done previously. If you previously chose to balance using the helpful information on the back of the printed statement, you may still access this form by scrolling to the last page of your eStatement or you may find it on the Disclosures page.
What should I do if I am unable to view my online document?
First, verify that you have the latest version of your PDF Reader. Second, confirm that you have configured your browser to allow pop-ups from the Exchange OnLine site. If you have confirmed that both of these issues are addressed and you are still not able to view your online documents, please call us at 1-877-921-7700, chat with us or Contact Us electronically.
How do I allow pop-ups from Exchange OnLine?
Please consult your browser’s help area or visit Microsoft’s Website to learn how to change your pop-up setting.
Why am I not seeing my tax document?
Electronic tax documents are only found under the Exchange OnLine UserID for the individual under whom the tax information is filed because they are created based on the social security number of the primary account holder, not the account number. In Exchange OnLine, the name of the user can be found directly under the profile icon in the upper right corner of the screen. Each user will only be able to see the tax documents filed with the IRS under their social security number as primary.
Why am I not able to view my most recent past document after I have consented?
Due to varying document dates, new customers to Exchange OnLine may not immediately have a past document available. Please watch for your next document to be loaded.
What if I sign up for online documents and then decide I would like to receive paper documents again?
If you no longer wish to receive eDocuments for an account, you may revert to paper in Exchange OnLine by a ) visiting the Statements & eDocs page and selecting the gears icons next to the document type you want to change on the Overview tab in a browser, b) visiting Settings on the mobile app, or c) you can contact us at 920-921-7700.
We will not charge you a fee to process the withdrawal of your consent. However, there is a monthly fee to receive each Paper Account Statement as outlined in our Account Services Pricing document. If you withdraw your consent to receive eDocuments electronically, the withdrawal will become effective after your request is processed. If you close your primary account on a statement or select “Paper” for your primary account, all Accounts included on that combined statement will revert to delivery of the Statements and Notices by the U.S. Postal Service. An account cannot receive both a paper and an eStatement.
Please note that upon withdrawal of your consent to eStatement, eNotices or Tax documents, access to those documents is no longer available. Users should download and/or print copies of documents for retention purposes before reverting to paper documents. Requests for copies of historical statements, eNotices or Tax documents may incur a fee as outlined in Account Services Pricing. If you withdraw your consent to receive eDocuments, you must re-consent electronically.
Required Software
Online documents require a PDF Reader.
If you are unsure whether your program is the most current version, click here to access a test PDF file. If you need to update your software, please click the link below for information regarding downloading the latest version of Adobe Reader as one option.
Because online documents are accessed through Exchange OnLine, customers must also meet the hardware and software requirements for Exchange OnLine as outlined in the Electronic Services Agreement.
Retaining Records
After consent is given, customers will begin to build a history of active electronic statements. For tax and record-keeping purposes, customers are encouraged to download and save statements in a safe and secure location.
