Required Software
Online documents require Adobe Acrobat Reader 7.0 or newer.
If you are unsure whether your program is the most current version, click here to access a test PDF file. If you need to update your software, please click the link below for information regarding downloading the latest version of Adobe Reader.
Because online documents are accessed through Exchange OnLine, customers must also meet the hardware and software requirements for Exchange OnLine.
Additionally, the Microsoft Windows Internet Explorer browser default setting may block downloads and pop-ups. eStatement downloads will be blocked until the user allows pop-ups from the site or changes the setting of the pop-up blocker to low.
More information on Internet Explorer.
Retaining Records
After consent is given, customers will begin to build an 13-month history of active electronic statements. For tax and record-keeping purposes, customers are encouraged to download and save statements in a safe and secure location.
