Alerts are established in Exchange OnLine and the mobile app. The timelines provided below are a guideline and may vary based upon your service provider and system maintenance.
General Alerts
General Alerts are default security alerts and other notifications triggered by important events, such as changes to your personal information.
General Alerts are sent in real-time, which means they are triggered by an event to send. Timing of when you receive it may depend on phone / data service and service providers.
General Alerts Include:
- Profile Changes
- Contact Information Changes
- Linked Account
- Non-Registered Device / New Device
- User Locked Out
- Username Retrieval Confirmation
Account Alerts
Most Account Alerts are triggered with overnight processing, once a day. These alerts include:
- Balance
- Check Cleared
- Insufficient Funds
- Loan Payment Due
- Returned Check
- Transaction
- Transaction Description
The Balance Summary Alert is scheduled by the user; timing is based on their preference.
Authentication / Online Banking Access Alert
The Online Banking Access Alert notifies the end user each time their username is used to log into online banking. This alert is sent in real-time.
Bill Pay Alerts
All Bill Pay Alerts are mandatory and only available via email. Bill Pay Alerts are generated and sent as transactions are processed.
Card Management Alerts
Card Management Alerts are sent in real-time.
- All Transactions
- Locations - by "My Regions" and International
- Transaction Limits per Transaction and per Month
- Transaction Types
- Merchant Types
Mobile Deposit Completed Alert
The Mobile Deposit Completed Alert is a mandatory alert that will automatically be triggered each time a mobile deposit is completed. It is sent in real-time.
Transfer Alerts
Transfer Alerts are triggered to send in real-time when a transfer event happens. Alerts include:
- External Transfer Account Added
- External Transfer Account Blocked
- External Transfer Cancelled
- External Transfer Submitted
- Multi-Account Transfer Submitted
- Transfer Fails
- Transfer Succeeds