Fraud Information


Recent Fraud Alerts

Loan Direct Mail Using the National Exchange Bank & Trust Name

Required legal filings in regards to mortgage documentation aligns consumers with their lender in public records. Criminals are using this data to send direct mail to consumers with implied content that the bank is sending the materials. Please always use phone numbers published in directories, on our website or on your official, original loan documentation or bills to contact us regarding your account.

Caller ID Spoofing

Don't trust the Caller ID! Scammers are frequently spoofing the names of Financial Institutions in an attempt to extract account information from the victim. Both the name of the caller and the number are being "faked" to appear to be a trusted financial institution calling.  Remember: if the caller is asking you to say "yes" (a version of the "Can you hear me?" scam) or is asking for account information, please request the caller's name, ask to return the call and call back at a trusted number.

Equifax Compromise

The data compromise announced by Equifax on September 7, impacts millions of individuals. To determine if Equifax believes your data is a part of the compromise, please visit the site they have specifically established in response to this breach:

The personal information believed to be taken is similar to the information that has been stolen via hundreds of events over the last number of years. Due to this breach and the numerous breaches that have occurred, even if your personal information was not compromised in this event, it is ALWAYS imperative you are:

Visit the "Helpful Fraud Information" section below for more information.
FAQs and News Release from the Wisconsin Bankers Association
Federal Trade Commission Article specific to the Equifax Breach

Phishing for Home Buyer Dollars

The Federal Trade Commission (FTC) warns home buyers of the latest phishing scam to steal home buyer closing funds and bank account information. After obtaining closing details, fraudsters send an email that appears to be from the title company or realtor with illegitimate wiring instructions. Read the FTC article.

Microsoft is Not Reaching Out to Help You

Consumers in our market area continue to be a victim of a caller fraudulently posing as a Microsoft employee calling to assist with computer issues or upgrade software.  If you did not place the call, resist the urge to give anyone on the phone information regarding your computer or personal information. 
A message from Microsoft

Don't get Taxed with an IRS Scam

The IRS continues to warn consumers to guard against scam phone calls from thieves intent on stealing their money or their identity. Criminals pose as the IRS to trick victims out of their money or personal information. Scammers make unsolicited calls, try to scare victims, use caller ID spoofing and try new tricks all the time that have cost victims more than $23 million dollars since October 13.

IRS Scam in Wisconsin
IRS Urges Public to Stay Alert for Scam Phone Calls
Five Easy Ways to Spot a Scam Phone Call

Ongoing Fraud Scams

Fraudulent Cashier's Checks | Fake Checks Can Cost You (FTC)
Funds Under Control of the Federal Reserve Bank | OCC News
IRS Phone and Email Scams | IRS's Report Phishing web page
Microsoft Tech Support Scams | Microsoft® Safety & Security Center
VISA Security and Fraud Dept. Imposters | WI Crime Prevention Practitioners Association
Family Emergency & Grandparents Scam | FTC Alert
Sweetheart Swindle | When Your Online Romance Requests Cash

Prevention Tools

While National Exchange Bank & Trust uses a variety of software and industry-related tools to combat fraud, the most important prevention tool is customer vigilance. Please consider the following suggestions regarding online safety and being diligent in identifying Spam and Phishing.

  • Do not follow unsolicited web links in email or respond to unverified callers with information about your place of employment. The United States Computer Emergency Readiness Team (US-CERT) has more information on social engineering and phishing attacks in Security Tip ST04-014.
  • Use caution when opening email attachments.
  • Follow safe practices when using your PC and browsing the web. See Good Security Habits and Safeguarding Your Data from US-CERT for additional details.
  • Keep your operating system and software up-to-date with the latest patches.
  • Current anti-virus software with the most updated definitions and frequent system scans
    is required.
  • Updated anti-spyware is necessary.
  • Strong passwords, that are not shared, are a vital component to protecting your information.
  • You can report phishing by sending an email to

Helpful Fraud Information

External Resources

Defining Smishing

Smishing is similar to Phishing but criminals attempt to garner information via text messages on mobile phones. National Exchange Bank & Trust does not initiate information gathering via text messages.

Wire and Large Cash Transaction Fraud

Due to the proliferation of scams perpetrated through unknowing bank customers, National Exchange Bank & Trust takes great care in trying to identify potential scams. This means we may ask additional questions when you want to do a large cash transaction or wire transfer that is not common for you.Transactions that are frequently used to commit fraud receive an even greater scrutiny in order to protect you. Remember, ultimately, the customer depositing an item is responsible for the “goodness” of the item.

Credit Reports & Credit Bureaus

Request your free annual credit report.

Contact Information

Contact National Exchange Bank & Trust Customer Service immediately at your local office or at 920-921-7700 if you suspect identity theft or fraud involving any of your National Exchange Bank & Trust accounts including if you believe you may have given out any confidential information.

Compromised, Lost or Stolen Cards

To report a compromised, lost or stolen card during normal business hours
Please call the bank at 877-921-7700

To report a compromised, lost or stolen card after normal business hours
CheckCards, Health Savings Account Debit Cards and ATM Cards - 800-236-2442
Credit Cards - 800-221-5920

These numbers are also located on the back of your card.

**Please note that National Exchange Bank & Trust does not offer special promotions via our credit card toll-free number. If you are presented an offer upon dialing the number above, please hang up and call again. You may have misdialed. If you gave out any information to take advantage of a promotion when dialing a number above, please contact us immediately.

Suspected Fraud or Identify Theft on Your Accounts

Contact National Exchange Bank & Trust Customer Service immediately at your local office or at 920-921-7700 if you suspect identity theft or fraud involving any of your National Exchange Bank & Trust accounts including if you believe you may have given out any confidential information.

For existing active fraud cases, please call toll free 855-829-6770.

Report Employee Suspicious Activity

The successful business operation and reputation of National Exchange Bank & Trust is built upon the principles of fair dealing and ethical conduct of our employees. Our reputation for integrity and trust requires careful observation of the spirit and letter of all applicable laws and regulations as well as scrupulous regard for the highest standards of conduct and personal integrity.

If you have concerns about potential misconduct by an employee, you may confidentially report it by calling (920) 906-6944. Examples include:  Giving or receiving of bribes or unlawful gifts, theft or misuse of funds, confidentiality, conflicts of interest or discrimination. Calls to this number go directly to a voice mail. If the caller desires, anonymity will be maintained to the extent possible.  In the event of an anonymous complaint, a certain level of specificity will be required to enable an investigation.  Providing your name may significantly improve the identification and investigation.

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Bank-by-Phone: 800-707-BANK (2265)

Para servicios en español contáctenos al
numero 920-906-6963 o visite la página Internet.

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