Coming Soon: A New & Improved eBanking Experience
| Posted in News
Personal Online Banking Upgrade
We’re excited to announce that we are preparing for a major upgrade to our Personal eBanking product, Exchange OnLine, and the NEBAT personal mobile banking app! While we’ll be sharing more details through a series of communications, this page will serve as your go-to resource for important updates and information. Below, you will find initial details about the platform transition, along with answers to frequently asked questions.
We understand you may be apprehensive about change, especially when it comes to your finances. That’s why we’re committed to keeping you informed through regular updates to this webpage. Supporting our customers and providing you with peace of mind is our top priority, and our goal is to make this transition as smooth and easy as possible!
Exciting New Features
We are investing in new online banking technology to benefit you, our customer, with new and improved functionality, which includes:
- A customizable dashboard – organize your accounts with colors, and get a quick & easy snapshot of your accounts
- The ability to do more in the mobile app
- Add and edit bill pay
- View statements
- New Exchange OnLine customers can enroll through the mobile app
- Know your credit score and link to our loan applications
- Make savings goals & track expenses
- Already secure online banking will be even more secure
Don’t Worry, Be Happy!
- Active Exchange OnLine users, your username will not change
- Bill Pay payees will transfer
- eBanking Champions, NEBAT’s subject matter experts, are ready to help and provide “red carpet service”
What do I need to do now?
Confirm your contact information is current in Exchange OnLine. Login to the full site on a PC or by choosing “Full Site” in the Account Login drop down on a mobile device and go to More > Customer Service > Contact Information.
When will it change?
We are actively testing to create the best customer experience possible! Exact timing will be communicated as soon as dates are finalized.
Will online banking be unavailable?
Yes. We anticipate Exchange OnLine and the mobile app will only be unavailable for one weekend as we transition to the new platform.
Do I need to re-enroll?
No, you will not need to re-enroll, and your username will remain the same.
Will I have to download a new mobile app?
Yes. A new and improved mobile app will be available for download once the new platform has launched.
Will my username and password change?
Your active Exchange OnLine username will not change; however, your password will need to be updated once you have logged into the new platform for the first time.
Will I have to re-create my bill pay payees?
No. Active payees are expected to transfer and will be available in the new platform.
