We’ve all experienced it – browsing Facebook Marketplace, searching for that hidden treasure we’ve been eyeing in retail stores but couldn’t justify the price. Consider this twist… at last, you find it! The item you’ve been looking for. You read the description and everything seems legitimate, so you message the seller to see if the item is still available. The seller requests payment via Venmo, PayPal or CashApp. Blinded by the excitement of finding the hidden gem, you make the payment. Then, the seller vanishes. You feel deceived and helpless, wondering how you could have been tricked so easily. It’s incredibly disappointing when this happens, leaving you both frustrated and out of pocket.
Don’t worry! There are ways to protect yourself from these scams. Here are some best practices to help you avoid falling victim to fraudulent sellers on online platforms:
- Research the seller and the item thoroughly. Check for reviews or feedback from other buyers and verify the seller’s identity and credibility before making any payment.
- Insist on paying in person after inspecting the item. Arrange to meet in a well-lit public area, such as a busy cafe or even the parking lot of a police station.
- Avoid sending electronic payment to strangers. The “Friends and Family” payment option is like handing over cash and should not be used for purchasing goods or services from strangers. DO NOT wire money for online purchases, as there is a high risk you will not receive the merchandise, and recovering your funds will be nearly impossible.
- Terminate communication if the seller requests additional fees. Be wary if the seller asks for extra funds for delivery or shipping or claims that the initial payment did not go through.
- Trust your instincts. If something feels off or too good to be true, it probably is. Always prioritize your safety and financial security.
It’s disheartening to realize that not everyone has good intentions. Falling victim to a scam can leave you feeling betrayed and vulnerable, but you’re not alone! By following these tips, you can significantly reduce the risk of falling victim to online marketplace scams. Let’s work together to create a safer online community for everyone!
Remember, if you think you have fallen victim to a scam, it’s important to act quickly. Report the incident to your local authorities and contact your local NEBAT office immediately.
Compromised, Lost or Stolen Cards
To report a compromised, lost or stolen card during normal business hours:
- Please call the bank at 1-877-921-7700
To report a compromised, lost or stolen card after normal business hours:
- CheckCards, Health Savings Account Debit Cards or ATM Cards: 1-800-236-2442
- Credit Cards: 1-800-221-5920
Compromised Device
Have you experienced fraud on a device recently? See our Device Compromise handout for guidance on the next steps to take.
Replace Your Card at an Instant Issue Location
Some National Exchange Bank & Trust locations are able to replace your CheckCard in the office with our Instant Issue card printers. To find a location near you, just look for the Instant Issue icon in our list of locations.