Holiday Closing Notice - Wednesday, December 24 & Thursday, December 25 

Our offices will close at noon on Wednesday, December 24, for Christmas Eve and remain closed on Thursday, December 25, for Christmas Day. We will also be closed on Thursday, January 1, for New Years Day. 

*Please note that our office inside Festival Foods in Fond du Lac will be closing early at 5 PM on Wednesday, December 31, for New Years Eve. 

Holiday Closing Schedule and Notice

Current Impersonation Scam

We have been informed of a current scam impersonating National Exchange Bank & Trust. The fraudster is requesting to verify Wire Transfer or ACH Transaction details. If you receive a call, text or email, hang-up or end the interaction and call your local office. DO NOT SHARE any information unless you initiate the conversation using a trusted and verified local number. Stay safe and vigilant!

Safeguarding Your Payment Cards & Accounts - CVVs and OTPs

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In the past, traditional currency was the backbone of everyday transactions, but thanks to technological advancements, digital payment methods have revolutionized how we handle financial transactions in our world today. Whether you’re managing your finances remotely, shopping online, or sending money to family and friends, online transactions offer unparalleled flexibility and convenience.

Alongside these conveniences comes significant concern for security and potential fraud. As more transactions move via different payment vehicles, criminals are continuously developing more sophisticated methods to steal information and gain access to accounts through CVVs (Card Verification Value – the code on the back of your card) and OTPs (One-Time Passwords), posing significant risks to our personal and financial information.

The CVV, typically a three- or four-digit code on the back of your credit or debit card, serves to confirm that the physical card is present during a transaction. On the other hand, OTPs are unique, single-use passwords or codes sent via SMS text, email or phone call which enhances transaction security by requiring a dynamic code for each login attempt or transaction.

Never underestimate the importance of safeguarding this information. It is crucial to avoid writing down or storing these details electronically, and under no circumstances should you share them with anyone. If someone requests your CVV or OTP, exercise caution and verify the authenticity of the request before proceeding. Legitimate financial institutions will never ask for sensitive information, like CVVs or OTPs, with unsolicited calls, texts, or emails. If you receive a request, claiming to be from your bank or financial institution, do not engage. Reach out to your local office to verify the requests legitimacy.

Although flexible payment and transaction methods offer convenience like we have not experienced in the past, it is vital to maintain awareness of potential security threats. Taking steps to safeguard your CVVs and OTPs and staying up to date on current fraud trends will significantly reduce the risk of falling victim to cybercriminals and their vicious tactics. In an ever-evolving digital world, protecting your personal and financial information is of the utmost importance.  

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