Nat's Been Promoted: More Ways to Connect

We’re always looking for more ways to make banking more convenient, accessible and personal, and this latest update does just that! 

Many of our customers are already familiar with Nat, our virtual assistant and chatbot, who has been providing helpful, real-time support on nebat.com for more than two years. Now, Nat has been promoted!  

She continues to assist customers on our website, but she’s also available within Exchange OnLine, bringing that same helpful guidance directly into your online banking experience.  

As part of this enhancement, we’ve also introduced video, audio and phone assistance, giving you even more ways to connect with our team, whether you’re on our website or logged into Exchange OnLine.  

How to Contact Us in Online Banking or On Our Website  

Getting help is simple. Select “How may I help you?” near the bottom of your screen from a browser – on nebat.com or inside of Exchange OnLine – to get started. From the NEBAT mobile app, you will find chat support and more from the speech bubble icon at the top of the screen.  

When you choose chat, you’ll be connected with Nat who can answer common questions, guide you through banking tasks or help you quickly find the information you need.  

If additional support is needed, Nat will connect you with a member of our team during business hours. If you prefer to speak to a real person right away, simply type “Talk to a human,” in the query.  

Choose the Support Option that Works for You  

In addition to chat, you now have several other ways to connect, making it easier to get help on your terms:  

• Video Assistance: connect face-to-face with a NEBAT team member, similar to an in-person visit.  
• Audio Assistance: speak through your phone or computer with a NEBAT team member.  
• Phone: request a call from our team.  

Banking Support that Meets You Where You Are  

With Nat continuing to support customers on nebat.com—and now expanded into online banking, along with new video capabilities—it’s easier than ever to get the help you need, when and how you need it. 

Whether you are looking for a quick answer or more personalized assistance, support is always within reach.