Exchange OnLine: First Time Login
Exchange OnLine and the NEBAT mobile app received a major upgrade! Use your existing username and password to login. Then, follow the prompts to access your online banking account and set up a new password.
For links directly to the app stores, FAQs and support contact information, please visit our Online Banking Upgrade news blog.
Holiday Closing - Independence Day
Our offices will be closed on Friday, July 4, for Independence Day. Note: ACH, wires and mobile deposits do not get transmitted on federal holidays.
Be Aware of Text Scams
We have been informed of an increase in text scams, falsely claiming to be from "Kroger." These messages appear as purchase alerts, suggesting that your card has been used to make a payment at Kroger. Please remember: Do not click on any links in these messages. Do not send any payments or personal information. Do not call the number provided in the text message. If you receive this message, delete it immediately. Stay safe and vigilant!
National Exchange Bank & Trust’s new virtual assistant and chatbot, Nat, reported for duty on nebat.com on March 13, 2024. Now, help is just a click away. With Nat, visitors can initiate a chat by clicking on the “How can I help you?” button at the bottom right corner of any page on nebat.com, receiving prompt assistance with just a few keystrokes.
Should visitors require assistance beyond Nat’s abilities, Nat will seamlessly connect them with a vBanker for personal accounts or a Business Specialist for business accounts - available on business days from 8:30 AM-5:00 PM. Outside of these hours, if Nat cannot resolve an inquiry, website visitors can always send a message on the Contact Us page or fill out the comment box at the end of the Nat Engagement Survey pop-up box.
In the busyness of daily life, reaching out via phone or visiting a branch may not always be feasible. Nat bridges the gap by providing an avenue for customers to access bank product information anytime, anywhere.
Have a question? Give Nat a try! She works best with short questions, and remember, for your safety she cannot share any personal, confidential information.
Loading
