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Online banking offers a convenient, reliable way to manage your money and there are safeguards in place to help keep it secure. At the same time, scammers are always looking for new ways to trick people into sharing personal confidential details that should stay private.
Here’s the number one rule that can help keep your accounts safe:
NEVER share your online banking login or Multi-Factor Authentication (MFA) one-time code with anyone.
Your login information is designed to protect you. Understanding why this matters (and when to pause and double-check) can go a long way toward preventing fraud on your accounts.
Why You Should Never Share Your Online Banking Login
Your online banking user name and password are personal, like the keys to your home. They’re built so only you can access your account securely.
That’s why:
- Your bank will never ask for your online banking user name or password.
- Your bank will never ask for a one-time passcode or MFA security code.
- No legitimate business or person needs this information.
If someone asks you to share your online banking login or a code sent to you, that’s your cue to stop and take a step back.
When Scammers Most Often Ask for Logins (and How to Spot It)
Requests for online banking logins or one-time codes often come disguised as everyday situations – not obvious scams. While the stories may sound different, the pattern is usually the same.
You may be asked to share your online banking login or MFA code by someone claiming to be connected to:
- A work-from-home job or employer
- Tech or computer support
- An online relationship
- A loan application or financial offer
- A company helping “verify” or “test” an account
What’s important to remember is that no legitimate business or individual needs your online banking login or the security code sent to you. If someone asks, it is always okay to pause, say no and double-check the legitimacy.
If you’re ever unsure, you do not have to figure it out alone. Taking a moment to contact your bank can help protect your information and give you peace of mind.
