How to Add Safe Senders to Your Email

Don't Miss Important Emails

Have you ever checked your spam folder and found an important email sitting there? It’s frustrating and it happens because email providers use strict filters to protect you from junk and scams. While that’s helpful, sometimes legitimate messages get flagged by mistake.

The solution? Add trusted senders to your Safe Sender List. This tells your email provider that certain addresses are safe, ensuring their emails land in your inbox every time.

What is a Safe Sender List?

A Safe Sender List (sometimes called an email whitelist) is a feature that lets you mark specific emails addresses or domains as trusted. When you add someone to this list, their emails bypass spam filters and go straight to your inbox.

If you are not receiving your “Statement Available” email notifications, it’s likely because email@nebat.com isn’t marked as a safe sender. Adding National Exchange Bank & Trust to your Safe Sender List ensures you receive notifications like these without delay.

How to Add Safe Senders in Popular Email Services

Before You Start

Safe Sender features are not available in most mobile email apps. To add safe senders, you’ll need to login to your email accounts on a desktop or web browser. Mobile apps typically allow you to mark emails as “Not Spam” or add contacts – which may be effective in allowing held emails through to your inbox - but they do not support creating filters or Safe Sender lists.

Outlook (office 365 & Hotmail)

Open an email from the sender.
Right click and select Junk > Junk Email Options.
Go to the Safe Senders tab.
Click Add, enter the email address or domain and hit Apply.

Quick Tip

If you find an email in your spam folder, mark it as Not Spam or Trusted. Doing this helps improve future deliverability.

Gmail

Gmail does not have a direct “Safe Sender” feature, but you can create a filter.

Go to Settings > Filters and Blocked Addresses > Create a new filter.
Enter the sender’s email in the “From” field.
Click Create filter, then select Never send it to spam.

Apple Mail (Mac)

Apple Mail doesn’t have a built-in “Safe Sender” list like Outlook, but you can achieve the same result by creating a rule or adding the sender to your contacts:

Option 1: Create a Whitelist Rule

Open Mail > Preferences > Rules.
Click Add Rule and name it something like “Whitelist.”
Set the condition:
- If From Ends With [enter the email address or domain, e.g., email@nebat.com].
Under Perform the following actions, choose Move Message to Inbox.
Click OK to save the rule. (This ensures emails from that address or domain always go to your inbox.)

Option 2: Add to Contacts

Open the email.
Right-click the sender’s address and select Add to Contacts. (Apple Mail treats contacts as trusted senders.)

Yahoo Mail (Desktop)

Yahoo Mail doesn’t have a dedicated “Safe Sender” list, but you can use filters to keep emails out of spam:

Log in to Yahoo Mail on a desktop browser.
Click the Settings gear icon (top right) and select More Settings.
Go to Filters and click Add new filters.
Name the filter (e.g., “Safe Sender”).
Under Set rules, choose From > Contains, then enter the email address or domain.
Under Move the message to, select Inbox.
Click Save. (This ensures emails from that sender always go to your inbox.)

Why it Matters

Adding safe senders ensures you never miss critical updates. It’s a quick step that saves time and prevents headaches.

Want to make sure you receive your statement notification? Add email@nebat.com to your Safe Sender List today!