High Alert: Impersonation Scam Update - Beware!
An impersonation scam continues to be reported to National Exchange Bank & Trust. The fraudster, claiming to be from National Exchange Bank, may request to verify transfer or transaction details. If you receive a call, text or email, hang-up or end the interaction and call your local office. DO NOT SHARE any information unless you start the conversation using a trusted and verified local number. Stay safe and vigilant!
On January 28 & 29, 2026, National Exchange Bank & Trust will host a community appreciation event from 9 a.m. to 4 p.m. at our Westfield location. Guests can enjoy refreshments, register to win a gift basket or $100 VISA® gift card and connect with the Westfield team!
We’re highlighting the friendly faces you’ll see when you walk through the doors at our Westfield location! From the staff who greet you at the counter and drive-up for your daily transactions to team members helping you open accounts and provide financing for business and personal use, each person brings a unique passion for serving our community.
Cassie Busalacchi – Operations Manager
Cassie leads our operations team with a steady hand and a genuine heart for serving the community. She is proud to work at a bank where local decisions truly make a difference for local people.
When she’s not at the bank, Cassie enjoys traveling and spending quality time with her family and friends.
What she loves about community banking is being able to serve the same community she calls home. She values knowing that local banking keeps funds here and supports the people and places that make this area special.
The part of her job that means the most is making a real difference in people’s lives, whether through meaningful customer service or empowering her team to feel confident and supported.
A banking tip she shares often: Schedule an annual check‑in with your banker. Life changes quickly, and a yearly review helps ensure your accounts still align with your goals.
Lisa Borzick – Customer Service
Lisa takes pride in helping customers feel supported and understood through every interaction.
When she’s not at the bank, Lisa enjoys UTV rides in the woods, spending time with her family, and caring for her puppy, Cooper.
What she loves about community banking is the opportunity to help people and connect with familiar faces.
The part of her job that means the most is the combination of great customers and a supportive team that feels like family.
A banking tip she shares often: Do not hesitate to ask questions. The more you understand about your accounts, the more confident you will feel managing your finances.
Diane Connelly – Customer Service
Diane enjoys the everyday conversations and connections that are part of community banking.
When she’s not at the bank, Diane loves shopping, dining out and exploring her favorite places.
What she loves about community banking is getting to know customers and sharing meaningful conversations with them.
The part of her job that means the most is interacting with both customers and coworkers, the people who make each day rewarding.
A banking tip she shares often: Beware of scams. If something does not seem right, trust your instincts and reach out to your bank.
Shelby Giese – Customer Service Representative
Shelby is dedicated to helping customers feel supported, understood, and welcomed the moment they walk in.
When she’s not at the bank, Shelby enjoys spending time outdoors with her family, cats included, and taking advantage of any chance to be outside.
What she loves about community banking is how it goes far beyond transactions. It is about serving neighbors and supporting local small businesses.
The part of her job that means the most is getting to know customers and building lasting relationships.
A banking tip she shares often: Stay vigilant. Fraud is everywhere these days, especially with the rise of new technology.
Susie Maier – Customer Service Representative
Susie enjoys connecting with familiar faces and being part of a team that supports the community every day.
When she’s not at the bank, Susie loves spending time with her family and camping whenever she can.
What she loves about community banking is participating in local events and knowing that the funds we work with stay right here in the community to help others.
The part of her job that means the most is reconnecting with customers she has gotten to know over the years.
A banking tip she shares often: Use black or blue ink when writing checks or completing financial documents to help avoid delays or rejections.
Jennifer Timko‑Butka – Customer Service Team Lead
Jen brings a friendly, dependable energy to every customer interaction and loves serving the community she calls home.
When she’s not at the bank, Jen enjoys bowling, baking, and spending time with her family and friends.
What she loves about community banking is getting to work in the same community where she lives.
The part of her job that means the most is getting to know her customers and building genuine relationships.
A banking tip she shares often: If you are ever in doubt, do not hesitate to call your local banker. We are always here to help.
Monika Waisbrot – Commercial Loan Officer
Monika builds strong partnerships with business owners and offers guidance at every stage of their financial journey.
When she’s not at the bank, Monika enjoys traveling, biking, and exploring new places.
What she loves about community banking is supporting local businesses as they grow and contributing to a stronger local economy.
The part of her job that means the most is watching business owners succeed in what they do best.
A banking tip she shares often: Knowledge is power. The more you understand your financial options, the better positioned you will be to reach your goals.
Mark Witt – AVP, Lending
Mark takes pride in helping customers reach their financial goals, whether they are buying their first home or completing a major business project.
When he’s not at the bank, Mark enjoys spending time outdoors with his family in the woods, on the lake, or anywhere he can enjoy nature.
What he loves about community banking is being part of a committed team across multiple communities and being able to give customers quick answers with a simple phone call.
The part of his job that means the most is celebrating customers’ successes, from new homes to business expansions.
A banking tip he shares often: Ask specific questions and never assume that what one financial institution offers is the same everywhere.
We hope you enjoyed getting to know the friendly faces serving the Westfield community and surrounding areas. Each member of our team brings unique strengths, experiences and a genuine commitment to our community. We look forward to welcoming you to our upcoming open house, where you can meet the team in person, ask questions and see firsthand how we make banking personal, local and centered on the people we proudly serve.
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