Holiday Closing - Martin Luther King Jr. Day 

Our offices will be closed on Monday, January 19, for the federal holiday, Martin Luther King Jr. Day. 

Holiday Closing Schedule & Notice

High Alert: Impersonation Scam Update - Beware!

An impersonation scam continues to be reported to National Exchange Bank & Trust. The fraudster, claiming to be from National Exchange Bank, may request to verify transfer or transaction details. If you receive a call, text or email, hang-up or end the interaction and call your local office. DO NOT SHARE any information unless you start the conversation using a trusted and verified local number. Stay safe and vigilant!

How to Spot Tax Season Scams and Protect Your Refund

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Tax season is upon us, and unfortunately, scammers are working harder than ever to gain access to your personal and financial information. Recently, the Internal Revenue Service (IRS) issued an announcement indicating that taxpayers who did not claim the 2021 Recovery Rebate Credit would automatically receive payment of up to $1,400. As many taxpayers await these payments, scammers are taking advantage by sending fraudulent text messages that impersonate the IRS, attempting to steal personal and financial information to divert tax refunds. 

To help you stay secure and avoid falling victim to these scams, we have outlined some common red flags to watch out for this tax season: 

  1. Too Good to Be True Offers: Be cautious of offers that seem too good to be true. Scammers often promote misleading or fraudulent tax advice, encouraging you to falsify your tax forms or claim credits you are not entitled to. 
  2. Threats or Demands: Scammers may threaten arrest or deportation if you fail to pay immediately. They may also refuse to allow you to question or appeal the amount you owe. 
  3. Suspicious Website Links: Be wary of emails or texts containing misspelled or unfamiliar links. These could lead to malicious websites designed to steal your information. 

As a reminder, the Internal Revenue Service (IRS) will never

  • Request personal or financial information via text. 
  • Contact you or request payment through social media. 
  • Accept gift cards or prepaid debit cards as payment. 
  • Threaten arrest or involvement of law enforcement or immigration officials. 
  • Seize personal documents, such as your driver's license or business license 
  • Demand immediate payment without allowing you the opportunity to dispute or appeal the amount owed. 
  • Leave pre-recorded voicemails (robocalls). 
  • Send unsolicited tax resolution advertisements by mail. 

If you believe you have been targeted by a scam or have shared personal information with a fraudulent source, contact the bank immediately to secure your accounts. Stay vigilant this tax season and always verify any communication you receive from the IRS through trusted, official channels. 

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