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Business Online Statement FAQ's

Business eStatements & Online Statements through BeB

Will I continue to receive my printed statement in the mail if I sign up for online statements? 

No. When you sign up for online statements, you will no longer receive paper statements in the mail, effective with your next statement date. 

Why can't I choose "online" for my loan account statement delivery? 

If one of the following applies to you, the bank needs to make a few adjustments for you to view your information in Business Electronic Banking: 

  1. Your loan is currently being paid as an automatic payment out of your account. 
  2. You originally received a coupon book. 
  3. You are receiving a summary of your loan balance information combined with your other deposit account statement. 

Please contact your local office or send a message via the Business Electronic Banking message center so we may adjust your account settings at the bank. We will notify you when our system has been updated and you may enroll in the service via Business Electronic Banking. 

What should I do if I do not receive my online statement notification or need to change my email? 

If you have not received an email notification that your statement is available to view online, the email address on file may not be current. To update your email or make sure it is current, call us at 1-877-495-6989 or email

Is there a cost associated with receiving online statements? 

No, online statements are FREE to National Exchange Bank & Trust customers. 

Is special software required to view my online statements? 

Only a PDF reader is needed to view your statement. 

Who has the authority to enroll in and discontinue online statements? 

An authorized signer of the account. 

What accounts are available via online statement? 

Online statements are currently available via Business Electronic Banking for loan, checking, savings, money market and certificate of deposit accounts. 

I can only see the first page of my statement. How do I scroll to the remaining pages? 

On the top of your online statement viewer, you will find the page navigation. You may either directly enter the page to which you would like to view or navigate through the pages using the arrow keys. 

BeB Online Statement Specific Questions

How do I allow pop-ups from Business electronic banking?

Please consult your browser's help area or visit Microsoft's Website to learn how to change your pop-up settings. 

What if I sign up for online statements and then decide I would like to receive paper statements again? 

You may withdraw your consent to receive National Exchange Bank & Trust online statements and disclosures electronically via the following steps: 
  1. Click on the "Reports" tab. 
  2. Click on "Statements and Documents." 
  3. At the top of  "Statements and Documents", selecet "Search Statements and Documents," then click on "View and Maintain Document Preferences." 
  4. Choose "Paper" from the drop-down menu and click "Continue." 
  5. Go back to the Statements and Documents tab and select "Verify Preferences." 
  6. Click "Save Preferences." 

Who has the authority to enroll in and discontinue online statements in Business Online Banking? 

Company administrators have the ability to enroll the company's accounts into online statements and discontinue the service (returning delivery to paper). Users (those without administrative capabilities) have the ability to access online statements once an administrator has enrolled in the service and entitled the user to the service and related account(s). Users will lose access when an administrator removes access for the user or removes the company from the service. 

How do I change the email address to which my online statement notifications are sent? 

You may modify the email address we have on file within the "Personal Preferences" screen, found in the "Administration" tab under "Self Administration" and then "Personal Preferences" tab. 

I do not see all of my online statements in BeB. Where are the previous statements? 

After choosing "Statements and Documents," and searching for the most recent statements, click "Search for older or specific documents." Select the date range for the statements and click "Search." These go back up to 7 years if you have had the account with us that long. 

Why am I not able to view my most recent past statement after I consented?

Due to varying statement dates, new customers to our Business Electronic Banking may not immediately have a past statement available. In these cases, you will be notified as soon as a new statement is available for your viewing. 

What should I do if I am unable to download my online statement? 

First, verify that you have the latest version of Acrobat Reader. Second, confirm that you have configured your browser to allow pop-ups from the Business Electronic Banking site. If you have confirmed that both of these issues are addressed and you are still not able to view your online statements, please call us at 1-877-495-6989 or email 

How do I make my loan payment when I only receive an online statement? 

The payment coupon at the bottom of your online statement should not be sent in. The easiest way to make your payments is in Business Electronic Banking, via the Loan Payment function. You may set up an automatic recurring payment or make the payment manually each month. If you do not see the Loan Payment option, please call us at 1-877-495-6989 or email to add the feature to your Business Electronic Banking profile. 


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