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Online Banking Services FAQs

What accounts can I view in Exchange OnLine?

You can view any account, including personal checking, savings, credit cards, loans and certificate of deposits. As soon as you sign on, you will see a list of your personal accounts.

What happens if I forget my password?

Exchange OnLine has a “forgotten password” feature. If you ever forget a password, click the “reset it yourself” link under the password entry box after entering your User ID. You may reset your password via an automated phone call or text to a contact number on our system. YOU MUST USE FORGOTTEN PASSWORD BEFORE YOU ARE LOCKED OUT. You may change your password at any time by selecting the Customer Service menu option. If the forgotten password feature fails, simply call your local office during normal business hours for a password reset.

How far back can I see my transactions?

You may view activity as far back as 550 days. New Exchange OnLine users will be able to view activity only from the time they sign up for the product.

How can I save transactions?

You have the option to download your activity and save it in a variety of formats. Select “Accounts” and click on Download banking transactions in the menu. This will help you keep track of your monthly account summaries.

What is the difference between my Current Balance and my Available Balance?

Your Current Balance is your most up-to-date balance. It includes any electronic transactions currently pending for the day. Your Available Balance is your Current Balance minus any holds. You may click on the amount of your Available Balance for an itemization of how it is being calculated from your starting balance and for your "Accessible Balance" that includes your Personal Line of Credit if applicable.

How do I notify the bank that my email address has changed?

When you are logged into Exchange OnLine, either click the change link next to your email address on the Financial Center or choose the "Customer Service" menu and then choose "Manage Contact Information" in the menu drop-down.

Where can I find interest information?

When you are logged into Exchange OnLine, choose Account Activity within the Accounts menu. In the top section before the transaction listing, there is a link that says "View Account Information." The link will show you the interest related to the loan or deposit account selected in the drop down menu. Both year-to-date and prior year information is available.

I forgot my password and have been given a temporary password to login with. Why isn't the temporary password working when I try to access my account using my mobile device?

Temporary passwords will not work on the Mobile App or Mobile Web. Please visit the full Exchange OnLine site where you will be prompted to change the temporary password.

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