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Fannie Mae Borrower Assistance

National Exchange Bank & Trust and Fannie Mae are here to help you. Whether you are experiencing a temporary or long-term hardship, assistance may be available.

To learn more about Fannie Mae relief solutions, contact our customer support team today!

A customer support team member will contact you within three business days of your inquiry. To better assist you, please have the following documentation available upon request:

  • Prior two months’ bank statements.
  • Source of income documents.
  • Most recent tax return.
  • Personal financial information, including:
    • Assets and approximate values.
    • Detailed list of monthly expenses.
  • Description of hardship.

If you have questions regarding a recent denial of a foreclosure prevention alternative or an existing foreclosure or you would simply like to speak with customer support, please call 877-921-7700, ext. 1323.

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