Remote Check Deposit - Frequently Asked Questions
Customers who have a checking account that has been open for at least 30 days are eligible for the Mobile RDC service if they are qualified for the service.
No, there is no charge for using Mobile RCD / Check Deposit
In most cases, eligible accounts will automatically be signed up for Mobile RCD. If you have an eligible account that has not been enabled, please contact your local branch for assistance. Please note that accounts are pre-qualified prior to being authorized for use with the Mobile RCD service.
Most domestic checks may be processed through Mobile RCD. We do not accept electronically created items, money orders, foreign items, savings bonds, travelers checks, counter checks, or third-party checks.
Yes. You may only use the service to deposit items within your individual item, daily aggregate and five-day aggregate approved the limits specified in the Electronic Services Agreement. Any items presented in excess of the limits will be declined. Please see the Remote Check Deposit page for current default limits.
Yes. The daily limit is 5 checks and no more than 10 checks can be deposited through RCD in 5 business days.
Yes. During the deposit process, you will be required to photograph the front and back of your check.
You should sign your check with the following endorsement. Failure to endorse a check properly via Remote Check Deposit may result in the check being denied.
For Mobile Deposit Only at National Exchange Bank & Trust
You will receive a notification by email when your deposit has been received.
When your deposit is processed, you will receive a second email notification on the status of your deposit. This email will indicate if the deposit was approved or declined for processing. If declined, a reason will be provided.
Deposits may be made with RCD at any time. If we receive the image of an Item for deposit on or before 5:00 p.m. Central Time on a Business Day, that day is the day of deposit. If we receive the image of an Item for deposit after 5:00 p.m. Central Time or on a non-Business Day, the next Business Day is the day of deposit. Checks deposited will be available one Business Day after the day of deposit. The timing of your Remote Check Deposit may be impacted during Federal Holidays. Please refer to the Funds Availability Schedule for more information.
You may photograph multiple checks in the same mobile banking session; however, you may only photograph one check per deposit.
You have the option to retake photographs of the check before submitting or you may cancel the deposit. Also, the system will notify you if the image is unclear for processing. If you are unable to photograph a clear image, please take or mail your deposit to your financial institution for processing.
Keep the original item for at least 15 Business Days after you have transmitted the item. Once you can verify funds have been credited to your account, you should mark the item as “VOID” and properly dispose of it to ensure it is not presented for deposit again. Do not VOID until after funds have been posted to your account, in the event the deposit is not approved and needs to be re-submitted.
Yes. You may view your mobile check deposit transaction history in the Check Deposits recent tab in your Mobile Banking app.
No, at this time the Mobile RCD functionality cannot be used to initially fund a new account.
An account must be open a minimum of 30 days and meet certain criteria prior to being authorized for use with the Mobile RCD service.
No, you do not need to resubmit your deposit. If you entered the wrong amount for the deposit, our operations center will correct the deposit amount.
If the same deposit is submitted twice, it will be identified and stopped by our process. Should this occur, you will receive a declined deposit notification for the second deposit received through the Mobile RCD service.
If a deposit is returned, please do not re-deposit the check with the Mobile RCD functionality. You will receive written communication from your financial institution through the US Postal Service if a deposit is returned.
For additional assistance, please contact your local branch for assistance.
Your mobile device must have an appropriate data plan and/or Wi-Fi connectivity that allows the transmission of data over the internet.