eStatements are free, electronic replicas of your printed paper statement that eliminate the need to print and mail the paper copies. Follow these simple sign-up instructions to get started today!
How it Works
You may enroll in eStatements through your Exchange OnLine electronic banking account.
Once you have enrolled, on your next statement date, you will receive notification that your eStatement is available for you to retrieve inside the secure Exchange OnLine product.
When your statement becomes available each month, an email notification will be sent to the email address of record with the bank and through the Exchange OnLine Message Center.
Your actual statement is not sent through email — you only receive a notification. To ensure the highest security available, we have chosen to send you an email notification that your eStatement is available to view online and not to send the statement out to you. You may then log into Exchange OnLine where your account information is protected.
Why eStatements and OnLine Access?
Some customers may be curious why they need a statement when all the information they need is available in their account summary screen in Exchange OnLine.
Federal laws require that customers are sent a statement regardless of whether they can view the information online through their electronic banking account. Recent enhancements to that requirement allow financial institutions to send the statements electronically as long as they are identical to the statement they would receive via the US mail.
eStatements are available to all customers enrolled in Exchange OnLine. Exchange OnLine is National Exchange Bank & Trust’s free electronic banking program.
If you are already an Exchange OnLine customer, simply log into Exchange OnLine and choose “Statements” from the menu on the left. You will be taken through a one-screen consent form. After agreeing to receive eStatements, choosing this link in the future will take you directly to your eStatements.
Accounts available for eStatements include checking, savings, money market, loans and CDs.
eStatements requires Adobe Acrobat Reader 7.0 or newer.
If you are unsure whether your program is the most current version, click here to access a test PDF file. If you need to update your software, please click the link below for information regarding downloading the latest version of Adobe Reader.
Because eStatements are accessed through Exchange OnLine, customers must also meet the hardware and software requirements for Exchange OnLine.
Additionally, the Microsoft Windows Internet Explorer browser default setting may block downloads and pop-ups. eStatement downloads will be blocked until the user allows pop-ups from the site or changes the setting of the pop-up blocker to low.
After consent is given, customers will begin to build an 18-month history of active electronic statements. For tax and record-keeping purposes, customers are encouraged to download and save statements in a safe and secure location.